swift "driver support"

I haven't worked for SWIFT, but I have dealt with my fair share of "it's not my issue" office personnel in dispatch and beyond.

The technique in dealing is persistence (they won't fire you for being annoying) and the goal is having your needs met.

Exhaust your own resources before relying on contacting office people. Try your best to solve issues without their input.

Come up with possible solutions before you call in.

Make it personal by using their name.

Anytime you hear "I'll call you back" say "okay, no problem ____, when will I hear from you?"

No matter what the answer is, make a plan to follow up! "In case I don't hear back in 30 mins, i'll call you back, _____?"

 

SWIFT Shutup While I ##### Tell You

 

Psst...the different statuses give them higher quarterly bonuses...

 

swift gave me a belt buckle with some little tiny diamonds on it at lewiston in 1997. i said thank you much. i was in their truck 6 weeks at a time gettin my 2 1/2 years experience and was gettin out in another 6 months.
great opportunity and experience. 57 mph through 45 states and 4 provinces.
the bigs will not change their profitable mo and you continue to learn alot more after you leave

 

We have all this technology today, but our communication to one another seems to have gotten worse.
Swift does not have the market on this, it's everywhere.

 

Knight is even worse. Of course they're owned by the same family......

 

To clarify the titles you think are so funny and pointless.

There are different driver rankings based on delivery performance, accidents etc. not time with the Company. Diamond and Platinum are the two highest. These two levels have a significant cpm quarterly performance bonus and other perqs such as access to an internal load board where you can select loads you want instead of waiting on a planner to assign one.

I've been Platinum for a few years now and it's what you make of it. It's my understanding that it takes 12 consecutive quarters as a Platinum ranked driver to attain Diamond ranking. The money is decent considering. If you're a platinum driver you can easily take home $900-1,000+ a week as a Company driver.

So you can laugh and disparage Swifts funny titles all you want.

 

12 consecutive quarters?! Yikes that's 3 years my friend... most drivers are making that much right after they get off their trainers truck and start doing their own loads at most companies....

But that being said, the only reason why I was making fun of it is because the previous poster made it out to seem that you achieve these rankings merely by being employed there for a certain amount of time. He said that swift should get him home just because he's platinum.

 

Why don't you learn how to use a phone and call shippers and destinations before accepting a load. Duhhhh.