Talbert HT 35 Issue

There was a used one in truck paper out of PA with a video of how it operated and in the video the tail swung completely open and you could hear when it bottomed out against the other section, trailer must have sold its not in there now.
I will take a few pics tomorrow and figure out how to post them with my phone.
I think the one end of the cylinder is on a cam devise or a slot.

 

I will take some pics Saturday and post them when i get home.

 

I should add this to the original post:
The service manager and the mechanic that worked on the trailer from Hale Trailer both stated that some do open up all the way and some don't, i asked both of them why is it some don't open all the way and neither one had a answer.

 

The last conversation with the service manager he stated that when i take the trailer back in for a adjustment it will be the last time they will work on it under warranty, after stating i couldn't see where there is anywhere to adjust it, at the same time he stated his tech guy knows of no adjustment that can be made either, they are supposed to call Talbert when the trailer arrives and will be talked through the adjustment from Talberts tech guy.
That wasn't reassuring to me, if i don't see where to adjust it and Hales tech guy doesn't see where to adjust it, i guess you might be right.
I might just set it up with Hale Trailer to do it at a set time and i will stay with the trailer so i can see the adjustment and converse with Talbert at the same time.

 

If i only loaded/unloaded in a parking lot or a paved road it probably would be ok and would deal with it, but i don't, i deliver on some new sites where the road isn't paved.
When the tail goes in the down position with the edge facing the dirt/frozen/tracking pad stone it binds and then sometimes pops until it levels out, which puts pressure on the hinges and excess wear on the edge.