TCS fuel card

My reason as well

 

They have an app?

 

Email message today from TCS

First and foremost, thank you for your continued patience and support as we continue to bring all our systems online. As most of you are aware, TCS has experienced a major system outage. We were infected by malware, and we are continuing to work around the clock to get our systems back online. The good news is our core systems and client databases remain intact and we are successfully bringing our processing back online. However, this continues to be a slow process.

It is important to understand that TCS remains financially strong. Our employees continue to work diligently to manage and fund fuel card accounts. Despite these trying circumstances we are doing our best to provide you the best service possible. We can still be reached by phone or email, but we are experiencing higher than usual call volumes and email messages, which means our responses might take longer than you’re accustomed to.

At TCS, we strive to provide the best service possible. We know you rely on us to keep your business moving. We take that commitment very seriously and we know that this issue has caused us to fall short of your expectations. We know that this outage has been tough on you and we are doing everything we can to rectify the situation.

We continue to make progress and we look forward to getting back to the level of service you are accustomed to.

Chris Courts
President and Managing Director
TCS Fuel

 

it’s a breach

change password asap once services restored.

 

First on my list when service is restored. Glad I have a statement from the day before the malware attack.

 

Yep, I was on the app like 2am monday morning before everything happened. Glad I have that statement as well

 

Apex Capital blames malware attack for ‘unplanned system outage’