TND TABLET WILL NOT BOOT UP

Just remember. There will always be users here that talk trash about something just because they oppose it. It is unfair on your part to lay judgement against something based purely on the heresay of the naysayers. The naysayers will be easiest to remember and will not get removed as the admin of this board allows all views with in realm of polite conduct. It is human to remember the bad and not want to find the good plausible.

Also remember that it is very easy for users here to make more than one similar post by making more than one logon name. So while the view appears as valid, they in reality could be nothing more than a internet troll. Only a mod may know for certain and remove the troll incursion.

I understand your frustration with trying to find a good GPS. Yet the only way your going to truly get what you want is probably to visit some one like DieselBoss whom runs a shop that you could visit and get a hands on experience of all that there is to offer. Yet dont go there and buy something online afterwards as that is rude to any shop owner. Dieselboss is a trucker whom recognized the need for trucker items and the ability to help other drivers. Please note I am not affiliated with DB in any way and I am only offering his site as a way to resolve the interest in finding a answer.

http://dieselboss.com/

Good luck in your quandry

 

Have to expand above to see replies.

Thanks,
Mark

 

I wasn’t talking about common business practices. I was talking about being left out in the cold for weeks on end without a GPS unit in the event you have to send it back. There isn’t anything normal about that? Is there? What am I going to do about my loss of income in the meantime that I will inevitably incur?

Meanwhile, because you are an over the road truck driver out for weeks at a time, you can’t get to sending it back to the manufacturer maybe for weeks, and then after you finally get to send it back to the manufacturer, you still will have to wait for it for weeks just to get it back from the manufacturer, and then it still may be weeks later before you can actually get to go pick it up at home.

Yeah right, it could be a year old before you actually even get to use the #### thing and by that time the new models will already be out. Meanwhile, what are you supposed to do in the interim? And what if it doesn’t get fixed? And what about all that brain damage?

You see common business practices just don’t apply in an uncommon industry like over the road truck driving where the drivers live in their trucks away from home for weeks on end. In fact, common business practices create mega problems for truck drivers and it’s time for you guys, the manufacturers, to recognize that reality. I mean you charge a small fortune for your products that will be outdated in about a year.

As a matter of fact, if I had to go back to using a MCRA, which I haven’t owned or used in years, and calling the shippers and receivers again like in the old days, which never worked in the first place because females don’t know their east from their west or their north from their south, and illegal illiterate immigrants besides never driving a truck only speak unintelligible broken English that is literally impossible to understand in any event, then I may as well not use a GPS at all.

The first company that figures out how to do customer service for over the road truck drivers properly by supplying their customers with replacement GPS units to keep them going in the interim while their units are being repaired will destroy their competition hands down.

By the way, buy a new laptop or desktop today and experience problems with it and all companies will send out a technician right to your home for repairs usually within 24 to 48 hours. Indeed, that’s common business practices today in the computer industry, because that’s what it took to stay competitive.

In fact, over the road drivers should be able to simply drop problem units off at designated major truck stops around the country, where they can pick up a replacement unit and drop off their unit in for repairs at the same time to either be picked up by the manufacturers or sent in for repairs. Indeed, drivers should never be left out in the cold holding the bag for weeks and even months on end. That is a piss poor way to treat your customers for heavens sake.

Meanwhile, during the interim without a GPS unit drivers will also be losing a ton of income simply due to the fact that they simply won’t be able to be nearly as productive as they were before with a GPS unit. Not to mention all the extra work and extra hours involved now to do your job. So being sold a lemon is not a small problem and in fact is a far worse problem for over the road truck drivers than you guys are willing to acknowledge, because it’s not just a convenience problem, it’s a big financial burden for over the road truck drivers as well.

Now…I’m not talking about myself specifically, because I have an alternative way to facilitate trip planning and navigation, but I’m an exception rather than the rule. Most drivers don’t have such an alternative.

Meanwhile, going back to using a MCRA and calling the customers is a totally unacceptable alternative for me as far as I am concerned, even with the Internet and Google Maps. Indeed, it’s the absolute last thing I want to hear as a prospective customer.

 

Again, how did the trucking industry survive before 2008 when the stand alone GPS units started to appear on the market?

I ran with and without a GPS, and I made money both ways. Without is a little harder because you have to use the truck stop guides and a little more thinking in your preplanning.

If my computer went out which it did, I had to take it to the store where they send it out for 3 weeks. Unless you pay for premium service or the service call they do not normally make it a common practice to just come on out. And my laptop was under warranty.

So what happens when your ELB decides to die on you? Do you simply stop driving because you have no idea how to do a paper log? Does the ELB technician fly to your location to give you prompt service?

If your printer if you have one in the truck decides to quit, do you think a repairman will come to you to fix it? You will have to take it in or simply buy a new one. If you take it in, you will be without the printer, will your income drop simply because you cannot print?

You drop your phone, does a repairman come to you to fix it? No, if you have a protection plan they will mail one to you to your home address. You will be without a phone till you get home, will your income drop also without a phone?

What you expect and what happens are two different things. Maybe we should have a technician at each truck stop in the US and Canada so when the customers TND/Tablet quits working they can simply bring it in. I find 80% of the issues with returns overall are customers not liking it, not knowing how to use it, or they think that it should operate like other GPS manufacture's in the form flow.

RM tried the idea of letting a charge appear on your CC and ship you a unit to replace the one you are having issues with. This did not generate enough interest.

You are talking about sending a $400 unit to a customer as a replacement till you get yours fixed. This places a lot of faith and trust on both ends of the equation. Yes, you may be honest, but what about the person next to you?

The industry does have to handle the M-F 8-5 as well as the trucking industry which runs 365 days a year. A happy solution is hard to find.

I am on this site most days of the week and I do work with customers all hours of the night to include a few 2-5am sessions. I do not get paid extra or overtime for this. If I cannot find a solution to the issue, then I will have to refer you to CS at RM. I am trying to make a difference for the drivers that need help after hours. This is a start.

I work from my house and if my main computer goes down do you think that Toshiba will give me a replacement to use? Nope. Will they come to my house? Nope. Thus all my important files I run on external drives along with a Cloud backup. I can simply go to my other desk and log in and I am still up and running. So the solution you seek is not only for the trucking industry but all consumers.

I am sorry if you do not agree, but I am here for technical support. The decisions that affect other aspects of the business world are above me in the food chain.

 

I could care less. This is not 2008. It’s 2015 and it’s not about what you could do for me back in 2008, but what you can do for me today right now. Apparently, you aren’t getting it. I wasn’t spending $400 on a GPS unit in 2008 because they weren’t available yet. Instead, I was using Streets & Trips for a small fraction of the $400 price.

More power to you, but so what? I’m not you, I’m me and I don’t care about what you did in 2008. All of that is irrelevant to me. Meanwhile, conspicuously you aren’t driving a truck today and very apparently you are already forgetting what it was like.

How long ago was that? Ten years ago. When mine went out. I simply called them first thing in the morning and within 24 hours I had a technician knocking on my door who then repaired my non-working unit right there in my home.

You are simply wrong on that. Meanwhile, you can also purchase an extended warranty for the same exact service. However, when it comes to GPS units no such program even exist or is even available. You are basically screwed and abused. Of course, it’s not yet a very competitive market.

That’s not costing me any money out of my pocket personally and also it is not critical to the function of my job. Moreover, it doesn’t make any difference to me in any event, as I can go either way, but then again mine has never gone out. Meanwhile, the issue is not an ELB. The issue is truck specific GPS units. Why do you keep bringing up other products in response to the piss pour customer service offered by your company?

Irrelevant, don’t have one. So your silly equivalence here is invalid. Moreover, it’s not a critical item nonetheless. It won’t cost me time and money if it goes down. Further, the price of a printer/scanner/fax machine is a small fraction of the cost of a truck specific GPS. If you guys sold GPS units as cheaply, I’d own several units for backup purposes, and simply discard the ones that keep on crashing and simply buy new ones.

Not really because I will simply go buy a disposable tracfone to tide me over. Again, these silly equivalences are getting beyond boring, and they don’t justify the apparent piss pour customer service that I can expect if I get a GPS with problems.

Boy do you got that right, and what I am expecting is far better service than I’m going to get considering the price and the lifecycle of the products. Indeed, if Microsoft hadn’t discontinued Streets & Trips, I’d continue using Streets & Trips forever, because it’s actually a far more powerful tool once you understand how to use it because it uses the resources of a laptop relative to the resources of a micro-processor. Moreover, the cost was also a small fraction of the price for a truck specific GPS units that can’t do as much.

Maybe it’s time for you guys to stop denying your responsibility to provide adequate customer service. Or else someone else will enter this industry and put all you guys out of business because you failed to take your fiduciary responsibility seriously.

Is that supposed to somehow justify not providing adequate customer service? Because whether you realize it or not, that’s exactly the message you are sending out to prospective customers.

Well I’m glad you are personally dedicated, but inventing various scenarios and “what ifs” with other products that don’t have anything to do with the topic at hand is not only irrelevant, it’s also beyond boring. Please stop as I have already incurred more than enough brain damage already. As a prospective customer I want to know that I will be taken care of and so far all I’m hearing is resistance to customer service and poor excuses.

Indeed, this kind of resistant attitude illustrated by you has to be what is at least partly responsible for all those piss poor reviews that I’ve read. To be honest, it probably won’t stop me from making a purchase because I have a desire for a new toy. I just wish this industry was far more evolved and responsive to its customers than what it is.

I’m glad you are here. Don’t get me wrong. But if I were you, I’d refer my kind of questions to someone higher up the food chain. As you did not assuage any of my concerns in the least.

 

You are not the first, nor the last in the past 7 years to raise the same questions. No "correct" solution has come to light.

You want the world. What you expect and what you will get from any business are two different things.

RM is not the only business that deals with the trucking industry in GPS units and other items in the truck. Does one of them have a "replacement" program in place?

It is not my "resistant attitude" that you call it that shows poor reviews. I have read a lot of these reviews and most of them are not being aware of how a truck GPS works in the way of its routing, usage, or not liking it. I do know that many users are up and running due to posting on TTR.

I have worked for the past 7 years on the TND and I do test daily on about 15 units on all different situations. Yes, there are some coding issues, but those are usually found and corrected. When I find those out I do post them.

Simply, you are not going to get what you expect. If your unit has an issue, you call in to CS or gone online to create an RMA. You get home send your unit in. A replacement will be send you. I do not know if they still do the CC hold or not. That you will have to call and ask.

I am not here to make business decisions, nor am I here to bring discord to what is in place. I am here for technical support. I do have some knowledge of why things are and why things are not. You are more than welcome to write an letter to RM and any other manufacture expressing your thoughts on how things should work according to your ideas for the trucking industry.

Mark

 

Not from any business. From this industry in particular. It isn’t evolved with respect to customer service nearly as much as other more mature industries, and at least as far as your attitude is concerned, it seems resistant to providing better customer service as well. Leaving the door wide open for someone else to come in and literally destroy the competition.

At the risk of being redundant, I’ve already made it a point to also mention the lack of competition in this industry, which is very evident in the exorbitant prices charged for the products and the piss poor quality of customer service.

That’s it…that’s all I have to say.

 

I hope the comments are directed to all businesses that deal with the trucking industry.

My attitude has nothing to do with anything. I cannot change the world nor the way any business sets policy. Because I cannot, you expect me too.

I always offer you the option of writing to any business your concerns in how CS should be run.

Mark

 

Thank God you are in technical service as opposed to sales. Nonetheless, you could use a good dose of customer service training. It certainly wouldn't hurt anything.

 

I worked level four CS for ten years. What you are asking for is a grand idea, but in todays business it probably will not happen.

I spend $1000 on my desktop, do you think they will give me a "loaner" while mine is being repaired? Nope.