Trident

Anyone else getting the run around? Was told a couple weeks ago check went out on 4/23 and please wait as checks are lost, called this past Friday again, 5/21 was told to wait, it will show up, this time I said no please cancel the check and cut another 1 today, was asked if I wanted ACH instead. I said ok as long as it can be processed today and I get proof. I was told the person in charge of that is out until Monday. Today no ACH, no emails or calls answered or returned. Just seeing if anyone else is dealing with this. Thank you

 

Just an update this was handled today, it has been 60 days exactly since my wife invoiced the load. I was told I needed to pay a $35 stop check fee. I said yeah ok, then was asked to split the fee, I said no way wtf is the deal here. Couple hours later got a email saying the fee was waived and I got proof of a ACH. Let’s see what happens.

 

My thoughts exactly. The guy was telling me tons of checks have been lost, so what is every carrier giving in and paying the fee that there back charges them. Didn’t make zero sense to me. I told him I am a 1 truck carrier and if this ever happened to a vendor I use I would never ever consider asking them to pay the fee on a check that I paid them with because it was lost. I’ve never even heard of a bank charging for a stop payment, maybe for a returned or bounced check, never a stop payment. Totally bizarre. Deposit hit my account, I’d like to believe it really was a lost check, seems really fishy though.

 

Just a heads up with anyone looking to do business with them. Looks like I wasn’t the only 1 to get jerked around. Glad I got paid.