Waiting on New Trucks thread.

Would make me want a new salesman.

 

Exactly.

 

That would be my fear too QC with probably less workers trying to keep up the same output. Hope you get it sorted

 

I’m going to hustle him today, he’ll be there. The service desk lady was quite the blunt mf and had 0 ounce of empathy. Do I get that everyone else needs service? 100%, but maybe I’m a customer service fiend when I say I’d maybe pull a few strings to get someone in my position in the shop a little sooner. Or even have a tech just give things a gander.

 

Might have to take my business over to Yakima KW, if I even plan to get another KW. I’ll update with what my dealer says today, heading there in a few.

I’m young and learning a lot from you guys, so just want to say I appreciate all the advice and help! I’m soaking it all in while receding my hairline. Ha!

 

Get the sales manager involved if the salesman doesn’t help. No way you should pay 200 grand and not get a little preferential treatment in this case. It’d be one thing if you had 100,000 miles.

 

There’s a manager above your salesman and there’s a regional representative above them. Keep making noise and moving up the chain and let them know you’re not happy.

 

Fuel Gauge - Normal? 135 gal. driver side, 155 Pass side.

Am I wrong to believe the tanks should equalize better than this? It barely put a dent in my passenger side tank and drank the hell out of my driver pretty quickly. 135 gal on driver side and 155 on pass. side.

 

Crazy they don't treat a direct customer better than any walk in off the highway. But every shop out there is all behind a week or more like that.

Several months ago I had a dead miss with my Detroit engine. I was empty on my way home and wheeled it into Clarke Power Service Detroit shop in Ringgold, GA. Of course they were a week behind like everyone else but the service manager was nice enough to actually pull a tech off something and hook his laptop up to do a quick diagnosis on it. He confirmed which injector and checked the harness connections on it. Turned out it was the injector and not the harness.

They didn't charge me a dime for that diagnostic. They actually expected me to leave, never to be seen again, but an on the spot decision I just left the truck there and told them to fix it whenever they could get to it and call me when it's ready. I needed a few days off anyways.

Most shops would tell you they won't even hook a laptop up to diagnose it like that until a week later... I would hop in my truck and leave too.. They won't ever get my business either. But guess where I'm going the next time I do need some help again with my Detroit?

 

My 2020 Peterbilt did the same thing. I never bothered to take it in to get fixed. I have a theory that the more hands touch a truck, the more problems will arise. It's too difficult to find reliable and trustworthy mechanics.