Watch out for US Express loads

Discussion in 'Ask An Owner Operator' started by DUNE-T, Jul 28, 2017.

  1. DUNE-T

    DUNE-T Road Train Member

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    Booked a load with them delivering to Amazon DC. Live unload. Ended up this load being a drop trailer one. The broker would not answer phone or respond to emails. Every other person from the company has just been transferring my calls to the same not responding guy.
    Amazon was kind enough to let me use one of the US Express trailers from the lot, otherwise I would have been really screwed, because Amazon ended up keeping my trailer for a month.
    Anyways, watch out when you book loads with them, don't let them trick you like they did it to me
     
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  3. gokiddogo

    gokiddogo Road Train Member

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    Us express or Amazon problem..? Sucks that they made you a part of their trailer pool without telling you up front. Pray to God you will get your wagon back.

    I don't think Amazon operates in and out of canada; even if they did, from what I have read from this forum I wouldn't even entertain the notion..
     
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  4. DUNE-T

    DUNE-T Road Train Member

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    I just got it back after a month of waiting
     
  5. ZVar

    ZVar Road Train Member

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    So the broker was from us express?
    Also why in the world would you drop your trailer and leave it? If Amazon refused to honor the contract (rate sheet) that stated a live unload you should have found a place to unload it. Crossdock, return to shipper, etc.
    Also how is Amazon the good guy here? They essentially let you steal a trailer from US Express. Not to mention they would not unload you....
     
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  6. whoopNride

    whoopNride Road Train Member

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    Thanks for the info.

    I will not touch an Amazon load, heard and read too many nightmare stories.
     
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  7. TallJoe

    TallJoe Road Train Member

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    I'd say watch for loads going to any Amazon DC too.
    I had one to deliver in Kenosha, WI, which was supposed be live but they told me that I could wait there up 24 hours before they call me. I ended up dropping the trailer and bobtailed 50 miles home. It was Saturday, anyway. They called me after six hours, but I went back there the next day. I stay away from Amazon. I got one truck and one trailer, I can't afford dropping it.

    I don't shop at Amazon.com
    I don't use Facebook either.
     
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  8. POWolfTrans

    POWolfTrans Bobtail Member

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    That's interesting cuz I used to work at Amazon...

    Got my idea to be a trucker from working in their miserable warehouses.

    Turns out trucking has it's own set of miseries, but it beats working at Amazon :D

    They would yell at us to hurry up and unload the trailers, then yell at us to go to break, then yell at us to leave the trailers half-unloaded cuz shift was over. Then it would take the next shift another 2-4 hours to get around to unloading what should have only taken 1-2 hours.

    If they are being hand-unloaded, feel sorry for the poor people who are unloading your trucks. Esp the reefers. My god I almost sued Amazon because of that. Ridiculous work loads. Not to mention they spend $5 million a day on employees wages and sell $5 million in new stock to cover their "operating expenses".

    Amazon isn't really profitable and is only worth 1/6th of its current stock price. Can't believe I busted my tail working for that joke of a mega corporation.

    If you leave your trailer at Amazon, kiss it goodbye for 4-24 hours while they "get around" to unloading it.

    And they don't clean broken wood worth a #### (I did, but most don't), drive the forklifts like maniacs inside the trailers, etc. Just FYI.
     
  9. DUNE-T

    DUNE-T Road Train Member

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    Amazon was not supposed to live unload this trailer, it was scheduled as drop, it's the US Express who did not tell me about it. Amazon did not refuse to honor any contracts.
    Returning the load. Really? The shipper was another Amazon DC, so my guy was supposed to drive 400 miles back there and try to unload it without the set appt? He could have sat there for days, since this load was just empty pallets and they could care less about them. Just two days of driving would be a loss of about $2500 revenue, add money spent on fuel and salary to the driver, and it comes close to $3400 in just two days.
    Dropping at a cross dock. Guess who is responsible for storage fees? Us Express? No, my name would be on the bill and it would have been another mess to deal with. Us Express would just file on my insurance claiming the load was not delivered and have me fight all that crap, causing more white hair on my head.
    Fighting US Express also means I would not be able to move their loads anymore. I have done some really good paying stuff for them in the past without problems and still would like to keep my options open. It's like completely stopping doing CH Robinson loads, because one agent messed up a day in your life.

    Lastly, Amazon it is a good guy in this case. They did not have to give me their US Express trailer, they could have just told me to leave and figure everything out with the broker. They offered it to me only after finding out about what's going on.
    Having this trailer allowed us not to lose any work days. The only expense was paying $200 to put it on my insurance for a month and taking a load for $100 below market rate to go back for trailer exchange. Total loss of $300 compare to $3400 plus in other case scenario.
    So yes, I could have been screwed much more if Amazon was not a good guy. I have delivered to this particular DC in Lebanon, TN 3 times before. Always in-out within 2 hours. No complaints about those people. My only complaint is about the lying ### brokers.
    Next time before moving their load, I would need a $500 daily trailer storage fee remark on the rate confirmation and I suggest everybody ask for that too, maybe that would stop them to try screwing people over
     
    Last edited: Jul 29, 2017
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  10. TallJoe

    TallJoe Road Train Member

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    I did not know that they can lend someone elses's trailer. I guess, they had US Express's permission. You right, once you are loaded, you are under someone else's mercy. Ditching the load on your own, even though some might think is a sexy option (" now I'll show you scumbags" ) would be on you forever. One day, at the Kroger in Tolleson, AZ, there was a guy who seemed like a pissed off rhino, he had one pallet that they would not pull out for hours and hours, so eventually he took a rope and tied it to a post and offloaded it onto their yard and left. It sure looked nice to my eyes, I've been sitting there for hours too and not much less frustrated than him but I guess it is not something wise to do when it is a C.H.R load (since half of my loads are from them).
     
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  11. rollin coal

    rollin coal Road Train Member

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    The very first question you should ask on any Amazon load is if it is a "drop destination" load. If so then yeah they can keep your trailer for 24-48 hours or longer. Usually drop destination loads are a transfer from one Amazon DC to another Amazon DC. When you're picking up freight at a customer sending goods or products to an Amazon DC those are sometimes live unload by schedule. You always have to ask. Hub Group does a lot of Amazon. They have always been upfront about what the load is, as long as you ask. If you are just booking freight based on a rate quote given on just miles without asking other details about the load then that one is really all on you.
     
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