Where's my freight?

i would probably pull a lot of my capacity from that account and when they ask where my trucks are tell them they are hauling better paying freight, maybe if they wanted to move up on there rates i would bring them back.

 

the same thing happened/is happening to me. Steady client merges and with merge, they kept the other brokers as well. Things start to dry up and I am constantly asked to lower rate. We are in the 30% range on rates ($30-$50 most times). Still not low enough they have decided that lowest takes no matter the service level. Even though I am being told that their lowest rates have service failures left and right, yet we are told we have one of the lowest failure rates. Even had what was though as a good relationship... Which it was but then found out that the "now" head honcho is from a major carrier and yeah that major carrier is the one winning the bids with the lowest rates. I won't go that low, it will cost more than it is worth.

 

Loyalty is extremely hard to find.

For the most part when times are good you gotta stick in their ###, and when times are bad you plan on them trying to stick it in your ###. Just the way it is.

Unless it’s a very rare situation then playing nice only makes you lose in a matter of time.

 

I know that feeling. I lost a major customer as a result of merger. Lowest price rules, versus the fact that I delivered trucks on time and on demand *every* time. Oh well, I guess.

 

What might be thought of as a working "relationship", is more about convenience and in the end, the dollar wins. The moral of the story is don't put all your eggs in one basket!

 

Very true. I noticed my post up above didn’t get many thanks about sticking it in each other’s ###. LMAO

I’m ALL about relationships and loyalty but just like you said at the end of the day the dollar wins. If a relationship is convenient it’s considered good, if it’s not then it’s disposable for I’d say 95 out of 100 shippers.

So, if you don’t get every last dollar you can while the markets are good then you’ve only screwed yourself when the markets are bad.