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USA Truck reviews

3.6
(55)
$350 - $15,385/week

Summary

Overall

Home Time

Equipment and Maintenance

Dispatchers and Managers

Salary Surveys

$350 $1,545 $15,385
weekly average

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Ratings and Reviews

Former Employee - May 16, 2023

Another sold out to a foreign company, don’t waste your time. I would not recommend this company to my worst enemy. Was a half way decent company before they sold out to td shank.

Pros

None

Cons

Low. Pay, junk trailers, useless dispatch, and administrative personnel, heavy loads.

Home Time
Equipment and Maintenance
Dispatchers and Managers

Former Employee - Mar 1, 2023

It's a scam company and they lie, cheat and steal drivers money . Truck is trash ???? No maintenance for truck

Pros

Cons

Home Time
Equipment and Maintenance
Dispatchers and Managers

Response from USA Truck

Thank you for taking the time to share your feedback. Our pledge to driver satisfaction is the motivation behind everything we do, so we regret that you had a negative experience. We would be happy to discuss your specific situation offline. Feel free to contact us directly at DriverRelations@usa-truck.com or 800-643-2530.

Former Employee - Jan 17, 2023

My experience with USA Truck has been disappointing. When I first got hired, I thought finally I have found a company that I can work with…boy was I WRONG!!!. One thing I don’t like is that for new drivers, you have to call safety to get PC, if for some reason you run out of hours. I am very good at managing my clock. The one reciever I was st, took extremely long to check me in and check me out. By that time, my clock could not stop. For a drop and hook, it should not take that long, but you can’t control the customer. I reached out to find out that the safety department closes everyday at 5pm!!! That is absurd!! That is a department that needs to be open all the time because you never know what could happen. I spoke to a customer service rep and they were like well you will just have to take the violation…WHAT???!! I kept in contact theu my whole time to let people know I will need PC and then they hit me with this. I finally got ahold of safety on Monday to explain and they tried to make it seem like I was not managing my clock, when in fact I was and told them I communicated ahead of time about needing PC. Also it is hard to get ahold of someone on the phone in general. I send a message and it takes a long time for a response or sometimes I would get no response at all. The equipment is trash. As they have all these trucks with high mileage on it and say they can’t give new equipment out unless you have been with them for 6 months. I had to take my truck to the shop week after week for something because the people in their shop don’t fix the truck like they are suppose to. They don’t do preventative maintenance very well. Also they say home weekly but there were times when I try to get home and instead of sending me in the direction of where I need to go, they would send me a load then say oh well we get you a load going home after this one. NO!! I want to already go in the direction of home so that way I can get there on time. The home weekly policy is stupid. If most of the offices are not open on Saturday and Sunday, then I need to be home Friday night and not get there saturday afternoon, to have only one true day at home. The breakdown pay is TRASH!!! I was broken down for two weeks and instead, operations wanted to know why I spent so much time off the truck…ummm because my truck is broke down and you guys have no loaner trucks. This company really needs to do better about availability and having better equipment. The weekend crew they have are morons. It’s like they have no clue what to do and just give you whatever answer they think is right instead of finding out what is going on. Please fix your company.

Pros

allow pets on truck, decent routes, can edit and view clock from their app

Cons

Management, safety not available 24/7, breakdown pay, weekly home time, pay

Home Time
Equipment and Maintenance
Dispatchers and Managers

Response from USA Truck

Thank you for taking the time to share your feedback. Our pledge to driver satisfaction is the motivation behind everything we do, so we regret that you had a negative experience. We would be happy to discuss your specific situation offline. Feel free to contact us directly at DriverRelations@usa-truck.com or 800-643-2530.

Current Employee - May 31, 2022

Horrable place to work as of 2020-22. Used to be better. Avoid at all costs. Plenty of better opportunities out there. USA Truck has it's prime days in the rear view mirror. Check out the reviews on other sites. You can see from the canned responses that HR is in perpetual PR firefighting mode.

Pros

None, zip, nada..

Cons

Managers and leadership dishonest. Very unstable and stressful work environment. No communication. Power tripping executives.

Home Time
Equipment and Maintenance
Dispatchers and Managers

Response from USA Truck

Thank you for taking the time to share your feedback. Our pledge to driver satisfaction is the motivation behind everything we do, so we regret that you had a negative experience. We would be happy to discuss your specific situation offline. Feel free to contact us directly at DriverRelations@usa-truck.com or 800-643-2530.

Former Employee - Apr 21, 2022

Weak customer service. On the phone to get a broker takes super long. Once picked up they ask for reference number which they don’t give on the postage and they hang up right away.

Pros

Cons

Home Time
Equipment and Maintenance
Dispatchers and Managers

Response from USA Truck

Thank you for taking the time to share your feedback. We are committed to improving the customer experience. While we do not discuss individual situations via public means, we would be happy to speak with you directly at any time. Feel free to contact us at DriverRelations@usa-truck.com or call 800-643-2530.

Salary Surveys

Owner Operator - 5+ Years CDL Experience

Surveyed in Tipp City, OH on May 16, 2023

$712 per week

Current Employee

No

Company Driver - 5+ Years CDL Experience

Surveyed in Chicago, IL on Mar 1, 2023

$900 per week

Current Employee

No

Company Driver - 1 Year CDL Experience

Surveyed in Atlanta, GA on Jan 17, 2023

$900 per week

Current Employee

No

Company Driver - 5+ Years CDL Experience

Surveyed in Florida on Nov 8, 2022

$3,000 per week

Current Employee

No

Company Driver - 5+ Years CDL Experience

Surveyed in Van Buren, AR on May 31, 2022

$1,731 per week

Current Employee

Yes

Discussions

USA Truck????

TROOPER to TRUCKER

Aug 24, 2015

USA Truck????

Many drivers at USA Truck make a good living. They have their share of lazy drivers that don't do post trips on the trailers and leave the problems for the next driver, then the next driver complains about USA Truck having junk trailers.

usa truck

tony237

Feb 5, 2015

usa truck

Q: does anyone no if usa truck runs all 48 states

 

A: Yes they do

 

A: No they claim to, but don't expect to see the west coast but MAYBE and I do mean MAYBE once a year.

Quality leasing program for USA truck

Milechaser

Apr 27, 2015

Quality leasing program for USA truck

Q: Noticed that a good many drivers here at USA Truck, are going thru Quality Leasing to become Owner Op. Was wanting to know how things are working out for those guys. Are you getting good miles? What are they paying per mile? And how much of a fuel surcharge are you getting? After all the fixed costs are taken out, what kind of $ amount are you bringing home? Any info will be appreciated. Thxs

 

A: .98 loaded, .94 empty, .13 FSC as of today. There were supposed to be some changes to the contract but I haven't went by to see what they were. My truck payment is 550 a week and my other fixed costs are 223 for a total of 773. After discounts I spend between 800 to a grand for fuel. Miles for me are around 2500 to 3300. The most I've had in miles over here was almost 4000. Take home ranges between $1300 to 2000...hope this answers some questions.

 

Q: How was your experience with quality? I've seen many negative posts about how they don't have equiptment or the equiptment is no good...some are saying that quality doesn't back their word as far as repairs in a timely manner and things of that nature

 

A: I had a good experience with Quality. When you sign the lease, they give you a 30 day warranty to cover any mechanical issue with the truck. I had several issues with my truck in that 30 day period and they covered the repair costs, no questions asked.

My First Year (Almost) With USA Truck

CluelessRoadie

Jan 3, 2015

My First Year (Almost) With USA Truck

Well, I've been driving over a year now and spent 10 months with USA Truck before finally ending my employment and going to work for a smaller company out of my home state. I have decided to write a post dedicated to any wanna be drivers thinking about going the route I went and having my school semi paid for and signing a year contract. 

First off, I don't have the best credit, I didn't have a job and I needed to do something fast to make money. I'm pretty safe to assume that's the situation for a lot of people going the route I did or, frankly, you would not choose this route. But as it was, it was the only viable option for me and probably for you. 

It is important to understand that simple fact and I notice people forget it all the time. Let me explain. If I had money or could get a loan I would have paid for my schooling and started with a better company. I didn't so I understood I wasnt. As an example, I bought a car at a no credit used car lot and paid very high interest. That's my issue and I don't feel like I have a right to complain. On that same line of thinking, I went in knowing I have no right to complain about low pay. I signed on the line.

So, in essence, I'm writing this for those like myself who's options are limited. 

1. The CDL school sucked. But who cares. You learn enough to hop the fence and pass your cdl test. That's all that matters. You will feel like you barely learned anything the day you leave with your CDL. Rest assured you will learn all you need to with your trainer and then after 3 months on your own you will start to finally feel a decent comfort level doing your job. It will not happen in 3 weeks of driving around cones so just accept that.

2. The time with your trainer will suck. It did for me. First off I had a crazy ####### trainer. After 3 days I said f-this and asked for a new one. Don't quit over a bad trainer. Ask for a new one. You will get taken advantage of. I drove 10 hour days with one break when my trainer wanted to. I got paid 350 or whatever it is they paid drivers during training. You will not make money during training so drive well and get upgraded.
On a side note being with a trainer sucks simply because you are stuck in a truck with another person for weeks on end. Do not ever go with a company that makes you drive team. It's the biggest con out there. The only way it makes sense is being a couple or married and the money is collectively shared. You see ads saying "make 90 grand a year team driving." Sweet but I'd rather make 45k a year and not be sleeping while the truck is moving. 

3. You will not make any money your first year. It's just the way it is going this route. First off, you don't make any money with these big companies anyway, let alone when you just start. .28 cents a mile times 2200 miles= crap. Learn how to drive, don't get any tickets or accidents, threaten to quit after 6 months unless you get a better truck and a raise and problem solved(kinda).

4. Get along with your dispatch. I had the best dispatch ever then he went on a split shift and for 3-4 days a week I had the worst dispatch ever. I didn't get along with him and I paid for it- literally.

5. You won't go home. Sure they tell you that you can go home every two weeks for two days and you can. But you won't make any money. It's hard enough to get decent miles on a 7 day week good luck on a 5 day week. I stayed out 3-4 weeks at a time and got home 3 to 4 days a month. Luckily for me I was going through a bad breakup so I didn't want to be home. Once we worked things out and wanted me home more, being gone 28 days a month quickly loses its appeal. And remember you are gone 28 days a month for 400 dollars a week.

6. Remember, you will not make any money. It gets hard sitting in the same truck stop for two days a 100 miles away from home asking yourself why you are doing this for 400 dollars a week. Think about it like I did. One year out of your life to get the job you want in the future. It's a sacrifice.

For me that sacrifice was and is worth it. I now have a job making .39 cents a miles plus tons of extra pay plus home on weekends averaging almost 3000 miles a week. I make good money now, I'm home more and much happier but I couldn't have taken this job without all the driving experience I suffered through and mistakes I made.

Keep your license clear and clean. I've been driving 13 months with no tickets, no accidents and 2 clean inspections. A clean license is a ticket to much better jobs in the future. 

Good Luck!