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Financial Carrier Services, also known as FCS, is a privately held, full service transportation factoring company.
WHAT IS ADVERTISED:
- No Long Term Contracts
- Same day funding
- Fuel card
- No set-up fees
Overall impression of Financial Carrier Services – Very Negative
MAIN CONCERNS / HIGHLIGHTS
1) Twenty one (21) BBB complaint in less than 2 years.
2) Poor Communication (1,3,4,5, 8,9, 10, 11, 12, 13, 14, 16, 18)
3) Poor Customer Service (1,3,4,5, 8,9, 10,11, 12, 13, 14, 15, 16, 17, 18)
4) Difficulties getting paid (1,3,4,11, 12, 13, 14, 15, 16, 17, 18)
5) Difficulties leaving the company (1,2,5,8,9, 10,11, 12, 13, 14, 15, 16, 18)
6) Company allegedly re-directed all personal and business mail from driver’s home. (7)
7) $500 Cancellation fee (9)
8) Dishonest sales techniques (9, 15, 17)
9) Undisclosed fees (11)
10) Difficulties getting escrow money released (14)
1 – Negative Report
Negative report filed with BBB on 2-19-13
Current client complained about poor communication, poor customer service, difficulties getting paid, and difficulties getting release letters from the company.
2 – Negative Report
Negative comment was posted on TheTruckersReport.com on 4-12-13
Past client stated:
“I’m new and started with factoring called FINANCIAL CARRIER SERVICES OUT OF NORTH CAROLINA not that they lie on everything but that they are the WORST costumer service ever once you hooked with them you stuck and need to pay BIG BUCKS$$$$$ to get release letter from them I mean it big $ and if any one comes around FINANCIAL CARRIER SERVICES OUT OF NORTH CAROLINA stay away!! Far way I swear they are very very bad news now that I do all invoices my self I’m 100% better and growing day by day 3 trucks so far”
3 – Negative Report
Negative report filed with BBB on 10-12-13
Current client complained about poor communication, poor customer service, difficulties getting paid.
4 – Negative Report
Negative report filed with BBB on 12-16-13
Current client complained about poor communication, poor customer service, difficulties with payments.
5 – Negative Report
Negative report filed with BBB on 12-16-13
Current client complained about poor communication, poor customer service, and difficulties leaving Financial Carrier Services
6 – Negative Report
Negative comment was posted on TheTruckersReport.com on 1-28-14
Past client stated:
“…whatever you do, do not factor with financial carrier services, foley , or transfac they screwed me. I use factorloads now. Do not go through these 3rd party brokers or websites for getting your own authority. It is only 300.00 to get your authority through fmcsa. Stay legal and safe.”
7 – Negative Report
Negative report filed with BBB on 3-21-14
Current client complained about Financial Carrier Services re-directing all his personal and business mail from clients’ home to Financial Carrier Services. Financial Carrier Services confirmed mail re-direct.
8 – Negative Report
Negative report filed with BBB on 3-27-14
Current client complained about poor communication, poor customer service, and difficulties leaving Financial Carrier Services
9 – Negative Report
Negative report filed with BBB on 4-4-14
Current client complained about Poor Customer Service, Rude employees, Deceitful practices, Poor communications, cancellation fee, difficulties leaving Financial Carrier Services.
10 – Negative Report
Negative report filed with BBB on 5-2-14
Current client of 2 month complained about poor level of services, difficulties leaving Financial Carrier Services
11 – Negative Report
Negative report filed with BBB on 5-19-14
Current client complained about undisclosed fees, difficulties getting paid, difficulties leaving Financial Carrier Services, difficulties releasing UCC filing, $500 contract termination fee.
12 – Negative Report
Negative report filed with BBB on 5-27-14
Current client complained about poor communication, poor customer service, difficulties getting paid, difficulties leaving Financial Carrier Services
13 – Negative Report
Negative report filed with BBB on 6-4-14
Current client complained about poor communication, poor customer service, difficulties getting paid, difficulties leaving Financial Carrier Services
14 – Negative Report
Negative report filed with BBB on 12-4-14
Past client complained about poor communication, poor customer service, difficulties getting paid, difficulties leaving Financial Carrier Services, difficulties getting escrow money released
15 – Negative Report
Negative report filed with BBB on 12-12-14
Past client complained about deceptive sales techniques, poor customer service, difficulties getting paid, difficulties leaving Financial Carrier Services
16 – Negative Report
Negative report filed with BBB on 3-3-15
Current client complained about poor communication, poor customer service, difficulties getting paid, difficulties leaving Financial Carrier Services
17 – Negative Report
Negative report filed with BBB on 3-13-15
Past client complained about deceptive sales techniques, poor customer service, difficulties leaving Financial Carrier Services
18 – Negative Report
Negative report filed with BBB on 7-8-15
Current client complained about poor communication, poor customer service, difficulties with payments, and difficulties leaving Financial Carrier Services
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