Claims...

Discussion in 'Ask An Owner Operator' started by Beaver9, Feb 3, 2023.

  1. Beaver9

    Beaver9 Heavy Load Member

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    How do you handle any kind of claims?

    If a party damages your truck or trailer and acknowledges their fault, it seems like a good thing. Then you get an estimate, and they respond it's too high. And they make you wait. What's a reasonable time to wait?


    Do you make a police report? Or not? (I wouldn't want to go that way since I know the broker for these loads and there were no claims with that receiver until this year. They have new people working there I was told.)
    How long are you supposed to wait? How much time do you give them after you submit the estimate?
    If the price is close to 10K, are you fixing it yourself? Then give them a bill to pay. I prefer money up front. We all need reserves since we don't know what tomorrow will bring.

    How responsive shippers and receivers are from your experience? Do they fight your quotes?
     
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  3. Judge

    Judge Road Train Member

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  4. DUNE-T

    DUNE-T Road Train Member

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    Well, then you have a claim on your record, not a good idea.
     
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  5. Judge

    Judge Road Train Member

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    Didn’t on mine, Had a front end loader back into a trailer that was parked in designated parking area.
    They said their company would pay, til 2 shop quotes were both around 20k.
    then they said quote was to much, had to replace tarp, shiny rear panel and one 43’ rubrail and a ladder plus the lights.
    I called my insurance and they put a claim on theirs and forced them to pay.
    They got the claim.
     
  6. DUNE-T

    DUNE-T Road Train Member

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    I ran dedicated 3 months, two times receiver damaged my trailers roof. Both times I paid out of pocket and send them invoices. They were giving me run arounds for few months.
    Pay a lawyer few hundred bucks, have him put together a nice looking letter with the invoice and a threat to sue them. You can also have him call the party that damaged your trailer.
    That should get you paid, if not, you might have to sue
     
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  7. DUNE-T

    DUNE-T Road Train Member

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    If that's the case, it might work. Usually you just get a claim on your record
     
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  8. Judge

    Judge Road Train Member

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  9. Diesel Dave

    Diesel Dave Last Few of the OUTLAWS

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    Why does everyone have that same mentality, they don’t want to make a claim/report a non fault accident. If you wait and try to call the party at fault insurance, it’s a longer process. Just call YOUR OWN INSURANCE COMPANY, they will get there money back. And in the process, you get your equipment mixed faster. “Been there done that” sheeesh……..
     
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  10. skallagrime

    skallagrime Road Train Member

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    Why bother being insured then?
    if a not at fault claim is on your record and it raises your rates, is it that a company worth doing buisness with? I would say not
     
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  11. Beaver9

    Beaver9 Heavy Load Member

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    I'm surprised more people aren't weighing on it.

    Every time at the renewal if you want to shop for new rates, they run Loss Run reports. I don't think it looks good to have claims on it. This year I would probably need two claims already. Last year one. All would be from the damages done by people who load or unload.
     
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