PACCAR Needs To Do Right By This Customer

We'll buy it back.... Oh wait, you talked to a lawyer.... F you

Class act there.

 

Typically with service trucks the OEM provides the chassis, another outfit builds the body and sometimes a 3rd party does the actual upfit and sells the completed truck. Some of those upfitters are hacks at best so I'm curious if the issues were all on KW or if some were the result of a poor upfit job.

 

I second @AModelCat Without knowing who all did what it’s tough to say if this is all on KW or not. Something as simple as not programming the cab module when accessories are added could cause the dash to go out.

 

Bet they traded in a 30 year old truck for it that had no problems. Because that's what the new age farmer does.

 

I bet they are regretting that decision now.

 

Reading it, it does seem like the folks or whoever spoke to whoever can't seem to get things right. Especially reading that last paragraph. It either is, or it is not the same problem. He makes it very confusing to follow.

 

Yes, I am aware because I owned one. And it was a simple software update. And as I’ve said on this site many times mine never glitched or had problems because I was actually proactive and when it was in for an oil change I’d take 3 seconds and say “are there any software updates or anything that need done while the truck is here?” It was pretty simple actually. It’s not like they were swapping screens out of the dash.

 

Spend almost $20k on one, they said needed injectors, $1200/each, then cylinder 6 needed rebored, then this and that. And after keeping the truck for 4 months, getting paccar HQ involved. I finally said change the computer. They said nothing wrong with it. I say change it! While I was there at shop, they unhooked computer, found the problem was two pins to the computer had broken and key bad signal showing the truck had misfire cylinder 6, which indeed caused the truck to miss(the problem i took it there for.) Here’s your $18,998.99 bill. Thank you for using paccar.
I brought it home used it snout 6 months guy offered to buy it for 25k (at that times were worth a little) i told him it was his and sold it.
Was a good looking ole truck.