Should I Fire My Dispatcher?

well in the 70's i was drunk or something that i guess stunted my mental growth
so i would be a perfect dispatcher

 

You wanted a new dispatcher and you got one...

 

Our piss head Man-boy quit 2 weeks ago. Had a similar experience.
http://www.thetruckersreport.com/truckingindustryforum/posts/4558472/
a little more detail
http://www.thetruckersreport.com/truckingindustryforum/posts/4559262/
Their is hope

 

When my dispatcher got on my nerves I'd tell him he was making me sick and I'd need to lay down for little bit.

 

I don't miss my dispatcher.

That being said, I had pretty good dispatchers over the years. Takes a little time, find a common ground, ask how their day is going/ what they're doing for the weekend.

That way when you call in you can open the conversation with "How is xxxxxx?", or "How did the kids softball game go?", rather than "Where's my freight/load/advance/comcheck".

 

The Playbook: Dispatching Dummies for Dummies. Written by the same people who wrote Selling POS Cars to Gullible People.

1. Drivers are stupid. In fact, the only thing stupider than a truck driver is 2 truck drivers having a conversation. They're twice your age and half your intellect. Even so, try to be nice as you can when they call. A driver may call and even sound intelligent, but if he were intelligent, wouldn't he be sitting at the desk?

2. Give them the Sunshine Injection in the arse. If they giggle, you got them.
"Oh driver, could you do us a favor? You are the only person that can do this load. You would be doing us a great favor and we would be eternally grateful." As soon as the driver agrees to pull the load, it's his baby. Forget about anything that was said prior.

3. Hometime. The very first thing truck drivers will start crying about. Why do they always want to go home? They went home last month...wasn't that enough? Get them a load THROUGH the house, not TO the house. That counts as hometime, right? Driver calls, says he has 3 days coming. Says he wants to be home Friday, Saturday and Sunday. Get him home Friday night, and schedule delivery so that he has to leave Sunday morning before the sun comes up. That's Friday, Saturdays and Sunday, right?

4. How to handle complaints about money. Blame it on
A. The price of fuel
B. His hometime
C. Cash advances
D. His not doing a lease purchase
E. His not being a trainer
F. He hasn't paid his dues yet

5. Driver threatens to quit. Try not to laugh. Tell him about the family atmosphere at Moron Trucking, and the mission statement, and how much profit the company made last year. "You do want to be on the winning team, don't you?"

6. Driver cleans out his truck and quits...what do you do? Go meet your new driver next Monday at orientation and start back at chapter 1 in the Playbook.

 

I am the dispatcher...

 

Well I had my share of Bad and Good Dispatchers when I drove OTR. When I got a Bad one man I was ready to Scream Bloody Murder at him, My great ones all where Women figure that one out. My bad 3 were Lyle Brad and Mike at my last OTR Carrier. Now Lyle had his pets and I could not change him I got the runs no one wanted aka the Haz-mat that made you go CRAP what is this stuff or the load that was going to the Middle of Nowhere and he wouldn't send a Pet there. Oh well I ran them and Loved to do it. Brad on the other hand HAD ZERO CLUE WHAT THE HELL HE WAS DOING. He was the king of Screwing up your day Week HELL MONTH out on the road. This was just part of his Madness he could Bring to you. I was sent to Houston to get a load of Rubber for Bandag in Iowa. Get there Pick up it is NOT even off the Freaking BOAT yet and will not be for 4 Days. You would think he would give me a different load HELL NO I sat for 4 days waiting on that load. Then had the BALLS to hang me with a Service Failure for being LATE with the LOAD. Hard to be Late with the LOAD when the Container is not even off the SHIP when the Ship was not even at the PORT YET to be unloaded.

Mike however took the Freaking cake. I am not normally a violent person however with Him I was Banned from the Dispatch office unless Escorted to it and also was required to empty my pockets of anything Sharp and that could possibly be used as a weapon. Now why where those Restrictions put in place for me. I was told to make a Delivery in PA with a load of Fish tanks I get there make it no Damage on the load. Then I get sent for a Load of Beer pick it up and deliver it made it as delivered. I then get another load to WI dropped it at BRF and I am sitting waiting for another one. Now I go into the Office and ask for another Load. They have a Load that is going West to CA I have Plenty of Time in the Mountains I ask for it HE GOES ONLY DRIVERS THAT HAVE BEEN TO CA GET TO GO THERE. I lost it. I went listen you Idiot I have been to every single State West of the Mississippi river there is I know every Produce Cooler Taco Truck in Salinas CA in Yuma AZ. I have been DOT'ed more times on Truckee than you have gotten out of WI you FAT DUMB ###. Needless to say I was out of that carrier in 2 weeks. He then goes SO WHAT I went what do I need to do a Rectal Cranial Inversion to Pull your Head out of your Butt. He then had me Escorted out of the office. I was told to turn in my truck as soon as I found a New Carrier.


MY Great Dispatchers that I had knew I had one Rule Run me to I SCREAM I NEED A BREAK give me a break and then CRANK IT BABY.