Big Road Dashlink Connection Issues

Discussion in 'Ask An Owner Operator' started by J&J Auto Logistics, Sep 26, 2020.

  1. J&J Auto Logistics

    J&J Auto Logistics Bobtail Member

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    Sep 26, 2020
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    Hi everyone! I just bought a 2018 Pete 579, MX 13 engine. I connected the Big Road dashlink and after plugging it and signing in, although the app says that I’m connected, it won’t read the truck’s information (make, mileages, vin#, etc). More than that, when I start driving it won’t detect the truck’s motion. Could it be an issue caused by the ECU? I called the Peterbilt dealership and they suggested that I should check the fuses and connections which I did and found nothing wrong with them. Now I’m stuck in Chicago over the weekend waiting for a Monday morning appointment that I made with the dealership. Can anyone help? Thanks!
     
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  3. Judge

    Judge Road Train Member

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    Mar 19, 2014
    Newport, Ar
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    1-888-305-8777

    Contact the Customer Service team at support@bigroad.com or call 1-888-305-8777 ext. 1 and a dedicated representative will give you the support you need!
     
    rachi Thanks this.
  4. Lazer

    Lazer Light Load Member

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    Jan 22, 2017
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    Blue Tooth connected?
     
  5. I glide 47

    I glide 47 Road Train Member

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    Jun 3, 2017
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    Some newer trucks need different dashlink
     
  6. Tropsnart

    Tropsnart Heavy Load Member

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    Jun 8, 2015
    Pavilion New York
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    I had the same issues with BigRoad . They'll tell you to delete the app from your device and reload it. Disconnect the dash link completely from the truck and reinstall. It happened enough times that I went with keeptrucking and haven't had a single issue.
     
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