Broken shock mount - told to pick up load

So - my brother in law rings this morning. He went for a "refresher course" with western express. He's out with another guy that needs "refreshing" - what a wonderful idea.

He discovered a broken shock mount, passenger front - sheared off from frame. He calls breakdown, they call dispatch, who tells driver to go pick up load and get this fixed later.

Frustrated, he calls me. I call safety. No answer. Leave message. I email safety. Still waiting. He is Qualcomm messaging despatch who tells him it is more "cost efficient" to pick load up and fix truck later.

I know - Western Express. Real class outfit.

Any inside pointers on who to call on this one? He's not prepared to move the truck until its to a repair location - I'd be happier seeing it towed in.

I haven't dealt with these bottom feeders before - my catfish skills are lacking! He obviously needs the job, good record, just no current experience.

 

Says the bolt from the frame is sheared off - had it in to a TA who told him that a section of frame would need replaced, and referred him to a dealership. International prostar 2012.

He's got a basic phone and not in a great area, I'll see if he can send me a pic.

 

His DM is telling him it is not a DOT OOS violation, and to pick up the load.
He's in a poor service area, I told him to send pics when he can.

 

Will do. He's not keen on picking up a load with it like this - I sure wouldn't. Then again, I'd never work for them either.

 

Its an endless loop - safety, breakdown, back to DM. DM says move. Rinse and repeat. What a joke of a company.