CSR's are worthless

I had two of those apt things on the pplans this week... Both times showed up to a preloaded trailer...

 

Reading your post about the same pp being offered over and over again despite turning it down, plus my own experience with that the other day, I think there is a change adrift in the Swift universe regarding sort of force dispatching the owner operators.

It used to be you could turn a load down and offer no reason, no problem. Now it's like you need a reason and if the planner deems it to not be a good enough reason will not show you any other load til you accept the load they harrassfully blow your inbox up with 14 times lol.

 

Thanks to a worthless CSR I wasted all of my morning and part of my afternoon.

Turns out the potatoe warehouse has a policy of no dry vans (unless approved) and no trailers with wood floors. I read this but don't think much of it as why would Swift send me to a shipper with these policies unless they had worked them ahead of time.....BOY WAS I WRONG!

Shipper waits until I'm next to load (been there 1 1/2 hrs) to tell me that they will not load me and why. Long story short the D U M B A S S CSR actually DID NOT KNOW that 99% of all Swift dry vans have wood floors (if you've ever seen a Swift dry van with a metal floor chime in and tell me about it). They tried to get me to find a reefer but at that point I refused telling them that I no longer had the time to get the load to Phoenix without stopping for the night which was specifically not allowed for this load.

 

Yeah somethings up with planners lately....not sure what is going on about that..but same load....several times..been hearing that story alot lately...plus being disrespectful ....coz for one...and maybe this is why...being choosier about weight and terrain lately...maybe it is blowing there minds now.....duh!...l/o want to make money too!...the difference between running heavy loads in the northwest.....and light loads,in the midwest/southeast is night and day moneywise

 

Agreed, I run a full team and we calls and PP where we would have to DH more than 20% of the total loaded miles and when we turn them down then we get the telephone tough guy routine, so after breaking it down sometime they give up, other try to back it up another PP, and some all but curse us out. Most of the last minute PP we get are late or recovery load where the other driver cant make it in within their HOS, which we would like to help but we aren't running a charity. More time than not we help and end up getting screwed anyway so there really isn't a positive for us to help swift with their last minute PP.

 

It may have to do with the convention of now using the same truck numbers for O/O and company drivers. Again I preface every rejection with O/O and to date I have not had any push back from the planners ... other than they follow it up with a sweet back up to get me to take the first load.

 

Steve the ultralight trailers are the only dry vans with a metal floor. I don't recall if they have special numbering to alert planners. If you see one in person you know it is an ultralight, says so right on the side. They also have super singles for tires.

 

seems some things will never change. they expect you to take up the slack for other drivers poor planning, yeah so what you can run faster than a company truck it doen't equal up to that many miles a day... i use to get a good laugh out of the tough phone guy what ever you pencil pusher..

and being picky about where you run there is nothing wrong with that, with how they are set up saving fuel can make for a sweet pay check

 

Glad to hear that I was thinking correctly (about the wood floors).

I've seen several ultralight trailers, even saw one at the P&G DC in Green Bay WI about 10 days ago.

I "think" the ultralight are the 09 series trailers. I say that because I saw a bunch (of UL trailers) at Fontana a while back and their numbers all started with 09.