Damaged Trailer

Do brokers want to know about damage to the trailer or truck when serving their shipper and receiver?
Do you drop an owner operator after a claim is filed for the loss?

 

Shippers/receivers might have an insurance that doesn't really want to pay, or give you an offering for the damage. The damage is $8,000, not mentioning loss of profit. But the receiver's insurance might want to pay $1,200 for everything. So the carrier is left with making a claim on their own using their own insurance to pay. So, then they can go after their insurance.
It's actually my situation. The receiver damaged my trailer during unloading, forklifting into the wall of the trailer. The damage is on the inside and outside. I ended up using my insurance to pay for the physical damage.

Shippers and receivers damage trailers often I was told. So, if they have many claims their insurance goes UP. They might play a victim themselves trying to give you a small offering on BIG damage. Would you accept it? That would mean running FREE.

 

WOW. What a wonderful broker.

My broker went SILENT after I informed about the damage to my trailer. Other broker after I mentioned there was damage to my trailer, stopped using us as well. ALL suddenly went silent.
I don't think shipper or receiver want to make it right. They want to pay it cheap. I don't think I will ever make a mistake waiting for a shipper or receiver to make it right. They are just buying time, so they are making the situation much worse for the carrier.
They will tell you they will handle it well. Not to worry. But then the truth sinks in and you see they didn't plan to make it right at all, chipping at the driver like that.

I don't know if BROKERS take revenge when a carrier wants to get what he's owned to restore his equipment. Shippers/Receivers might have terrible insurance working for them. Their goal is to appraise it as low as possible and to pay little. It's not even appraised in shops. They have offices to supply them with written appraisals. Their agents never stepped a foot at the shop.

 

You don't see it often. Maybe if you are working directly with the shipper for a long time, but a broker. Just WOW.
Mine didn't even much apologize for the damage. Getting silent treatment is telling a lot. And that's what I've got. Not only that I lost 60% of my business, not given another load after the claim.