Got my first service failure...

Discussion in 'Swift' started by bluebonn, Jun 16, 2011.

  1. Injun

    Injun Road Train Member

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    Phoenix will give you a trailer inspection as you cross the fuel island. At that time of night, it takes five minutes. I understand you burned your clock doing all that. Were you on duty for the entire 14 hours? I'm not saying you weren't given bad information. I'm just giving more information. E-logs are set up to handle split sleeper.

    Here's what I did when I had e-logs: I gave 15 to 20 minutes on duty for a PTI. Any more than that is wasting my time. I did not remain on duty while shipper and receivers fiddled around. I was usually messing with my computer anyway. That's off duty time. My question was, if it took 15 minutes of on duty time to do a PTI and 15 minutes of your work time to do a drop/hook or load, what did you do with the other 2.5 hours? You're saying both of your clocks were burned. But there's no way youc could have driven the entire 14. There must be off duty time in there somewhere.

    You can still control some of what your clock does, even on e-logs. While I'm not saying your contacts within Swift were innocent, neither were you entirely innocent. One service failure isn't going to end the world as we know it.
     
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  2. scottied67

    scottied67 Road Train Member

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    I was supposed to pickup this load yesterday 1000AM but due to major snafus caused by not unloading a trailer of fouled product which somehow got OSD involved which in turn killed any prospect of processing an Empty call, long story, got here last night about 2330 (DM said they are open 24 hours) and was turned away and told to come back at 8 in the morning. Earliest I can get back here is about 1000 local time which is 24 hours past due for pickup. Luckily I had taken a 2 hour nap earlier so I'm now on that famous 8 hour sleeper break.


    I've experienced one of those 'don't deliver early' loads before, Walmart, denied me entry and my clock was running out-- that's why I wanted to deliver then rather than for sure late. So I had to park out front of the DC illegally as I only had 7.5 hours before delivery (botched the split deal), delivered then had to take another 10 outside the gate illegally parked.I take it on elogs one cannot move the truck on Line 4 like we do on paper for these situations?
     
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  3. Injun

    Injun Road Train Member

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    Elogs will allow you to move the truck 3/4 mile before placing you on Drive. Unless you run for Prime. They get 2 miles.
     
  4. BigShrek72

    BigShrek72 Light Load Member

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    Well, sounds like you have a great attitude anyway. Swift is probably better off without you. We have plenty of drivers who are pretty happy and are making decent money. Granted, its not like driving for WalMart, where you are coddled and get your feet rubbed by the company every time you blink, but for someone starting out, its pretty good. And some people like it enough to stick around.

    But since your mind is closed to the idea of ever working for Swift, based on a reputation that is the result of truck stop countertop gossip over black coffee. Have you ever worked for Swift? Or do you just know what you hear from Prime drivers trying to get enough coffee in them to start running that other log book, or from Swift drivers that are angry for whatever reason? Or are you the kind of guy that will not talk to a Swift driver, just because he chooses to work for Swift to provide for his family?

    Anyway, good luck driver. Be safe out there.
     
  5. BigShrek72

    BigShrek72 Light Load Member

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    They only have so much room to store trailers. When you have every move on a warehouse site planned to the minute, if someone brings a trailer in early and takes up one of the spots you need, it messes up the plan.

    How hard is it to sit down the road and wait?

    Bluebonns load should have been t-called. And his DM should not have told him to take it in. I am still angry he got a service failure for this. Some drivers earn their SF's, he did not.
     
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  6. BigShrek72

    BigShrek72 Light Load Member

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    WalMart is huge on this. If you show up early for WalMart, they will not let you in. Simple as that. Which is what Target should do, rather than fine the company, but well, thats Target.
     
  7. BigShrek72

    BigShrek72 Light Load Member

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    Detention pay doesnt start until two hours after the appointment time, typically. There are exceptions, but almost never paid for early.
     
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  8. inkeper

    inkeper Road Train Member

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    Home Depot also has a similar policy when delivering to stores. If you do your arrival call more than an hour before the appointment time or later than 30 minutes, you get a service failure. You can get there early, just don't do the arrived at stop before the allowed time frame. A lot of the stores think it is a lot of BS and will tell you to get in the door early if it is available. There are some that are real sticklers and will make you wait. Drivers that do these loads often are aware of the policy and plan accordingly.
     
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  9. BigShrek72

    BigShrek72 Light Load Member

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    Honestly I do think that the policies for service failures on this is a little silly, however, I know it was implemented because of too many drivers disregarding the instructions and too many fines against Swift.
     
  10. Injun

    Injun Road Train Member

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    Uh....Shrek, darlin?? Prime went 100% e-logs while I was there. A better example would be JCT. JCT is home to many a solo team. And the pay is the same as Swift. Hehehehe