I'm new to the freight brokerage scene, by new I mean 3 weeks in as the only broker in a brokerage company. The owner opened it up on the side to bolster his already moderately successful sprinter van carrier company. I started as a Dispatcher for the carrier company and excelled because I have a very personable personality. After two months of dispatching I was "promoted" to Broker for the Brokerage company. I'm a quick study, and I work hard. in 3 weeks and after thousands of cold calls and emails I have 5 customers who ship weekly, the only issue is they don't like the prices I give them even though I'm basing my quotes off what I'm getting from carriers, so I'm not securing loads from them. I'm constantly working to expand my pool of carriers, get new customers, and secure loads. Then today my boss looks at me and says "you're not working hard enough, or you're doing something wrong". I have no idea what I'm doing wrong though. I'm in the office by 9-10 am and stay till 6-7 depending, but I'm working on this from home and on the weekends as well. In 3 Weeks I haven't moved one load and I feel terrible about it, but at the same time I also help out on the carrier side of things on a daily basis whenever they encounter problems they don't have time to fix. Can anyone experienced in this field please give me some solid advice, I'm not looking for a hand out or a quick fix (they don't exist). I know I'm failing at this but I don't know why.
No loads in 3 weeks
Discussion in 'Freight Broker Forum' started by Justflappingmygums, Aug 14, 2018.
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You are starting a business from scratch. There is no such thing as overnight success.
The secret is not that you want the customer to deal with you, but, what does the customer need most and how you understand their need and how you propose to solve THEIR problem.
Cold calls and emails are easy to dodge, try cold visits.
Good luck with it.Lite bug Thanks this. -
Its not a Brand new business really, they've had the brokerage up and running for about a year, they just never had time to really invest themselves into it. They have a few customers that use them to ship but they only ship 3-5 times a month so its very sporadic.
RoadRooster Thanks this. -
3 weeks is extremely early in the sales cycle. The fact that your bosses don't know this is a little bit scary.
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Your boss isn't looking at this very well. I have customers that took me months to finally crack, and that paid dividends. This is a relational business. Establishing rapport and relationships is how you create long term business. Giving up after a week is not.Last edited: Aug 15, 2018
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Seriously my main account right now I worked for a year before it moved the first load. 5 accounts in three weeks is fine. I would probably hire anyone who could prove that they had actually done this on the spot if I got the sense that they had a bunch more cold calling left in their soul.
PPDCT Thanks this. -
jamespmack, SL3406, boredsocial and 3 others Thank this.
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Tug Toy and boredsocial Thank this.
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Best of luck to you.
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