Warranty Work on 2022 Utility Dry Van Vs Others

Discussion in 'Ask An Owner Operator' started by Siinman, Mar 3, 2023.

  1. Siinman

    Siinman Road Train Member

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    So I have my 2022 Utility dry van in the shop for some for a few issues.
    1. Lights inside trailer stopped working. ( Needs new controller for fix I believe Warranty item)
    2. Top Row of lights are popping a fuze on truck. ( Needed new wire harness I believe Warranty)
    3.Bottom LED lights only have 1-3 lights working on a lot of lights. Each LED Housing has 4 LED lights inside with I believe 8 or 9 sets top and bottom. ( Replace lights should be warranty)
    4. 3-5 Top rails inside trailer comes loose from the glue so need them to be glued down. ( Glue down and let set over weekend says may not be able to collect warranty)
    Says that I have to pay for all work and then once warranty pays them I will get paid back whatever they pay them. I have never had to deal with a trailer warranty before so wondering if this is standard practice thesis days?
     
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  3. Kshaw0960

    Kshaw0960 Road Train Member

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    Wow that’s nuts. My brand new dry van was in for warranty for a broken handle and I paid nothing up front they just said warranty would cover it. Only downside was it took 2 months. This was wabash.
     
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  4. Judge

    Judge Road Train Member

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    Hmm..,
    Call Transport Parts in Memphis, TN, talk to Mr. Kenneth. They do warranty work on all kinds of trailers, vans, flats, hoppers.
    Hes a good dude and honest on pricing.
     
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  5. Midwest Trucker

    Midwest Trucker Road Train Member

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    Did you take it to a utility dealer or is this just a random shop? If it’s the dealer then no, doesn’t sound right at all.
     
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  6. Siinman

    Siinman Road Train Member

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    Yes this is the Utility dealer in KCKS that is under Peterbuilt. This is what the manager told me on the phone today. Said I would be in Monday morning to pick the trailer up. I found this to be completely odd and the reason I have asked on here. Gonna guess that is why he stated he hated warranty work when I first dropped the trailer off. I may call my sales rep before I show up and see what he says.
     
  7. ducnut

    ducnut Road Train Member

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    Doesn’t sound right, at all. Warranty means no upfront costs; only backend costs on what is NOT covered. Warranty claims take a bit of time, unfortunately. Sounds like they’re trying to circumvent that process and just immediately get paid, at your expense. Screw them!

    Call the Craftsmen-St Charles shop for a 2nd opinion.
     
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  8. Long FLD

    Long FLD Road Train Member

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    My guess is they are trying to get all the money for the time they would have invested into the repairs instead of only getting paid what corporate decides they should be paid for the repairs. I’d definitely be going someplace else.
     
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  9. rollin coal

    rollin coal Road Train Member

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    ####ing crooks at every turn in this industry what a shame.
     
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  10. JonJon78

    JonJon78 Road Train Member

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    Dang, no experience with utility but Reitnouer flatbed, any lights issues has been covered 100% no questions asked... pull into dealer say problem and the issue is fixed immediately...
     
  11. Siinman

    Siinman Road Train Member

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    Well they already did the fixes at this point. I did not hear about the pay part until he told me today. So will be making a few calls on this. Just thought that was really crazy and never heard of such thing.
     
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