NOTE: Story has been updated now that service has been restored.
DAT was down for several hours on Thursday. Before coming back online, the company posted an announcement that they were experiencing a “system issue.” There was concern that the site may have been taken down by a ransomware attack.
Competitor Truckstop.com was hit by a ransomware attack late last year which took the site down for days. But chief marketing officer Jeff Hopper of DAT told FreightWaves that the problem DAT faced “wasn’t any kind of security issue with malware or ransomware attack at all.”
Instead, DAT claims that the problem came about because of a scheduled update to the website. Following the update, the website slowed down so much that it became impossible for some users to even log in.
“It has to do with basically the amount of data running through the system,” Hopper said. “It was running at capacity, which is partly why we were updating the system, to handle more capacity. It was just an unforeseen problem where the system couldn’t handle that load volume during the initial turn-on [after the updgrade].”
By the end of the day Thursday the issue appeared to have been fixed.