Odometer doesn’t lie, will they take care of the extra charges?

Neither have I. But according to the OP, they told him they did. If they had, they’d have noticed the check engine light and could’ve saved him a lot of hassle. They flat out lied. I’d be pretty pissed as well.

 

if you don’t trust the shop, don’t spend your money with them. Obviously the truck was upwards of 100 miles away at this point, have to truck towed to a different shop save on your tow bill & heartache.

if he dropped a valve...that’s not the case tho.

i agree $1,200 is steep for a tow, but we don’t know for sure the milage of the tow or if both units had to be towed. Having that trailer drug along with you is expensive.

 

Wires get crossed between service writer/manager and the mechanic all the time. Mechanic probably just grabbed a couple gears in the yard and blasted the jakes, all that's really needed. I've had my stories changed by the manager more than once at a couple places in the past. Why I keep my own records these days.

 

Yeah ok ... I am guessing there is a problem with this idea. Any mechanic that needs to check an overhead is worthless and I’ve done overheads a few times.

But there is another issue, expecting a check engine light to go out, not saying the op is dumb but I’ve had drivers who ignored them until the truck stopped, thinking that they will go out. There was one that happened near Indianapolis during Friday afternoon rush and that tow was not cheap. I was really pissed off not because he put tape over the check engine like because I was stuck in traffic a mile behind it, just coming from a new customer that very truck/driver would have been assigned to. I had the owner of the company with me to show him my operation and I really talked well about the driver.

 

Ya I went back to wrong one my bad lol

 

The more I read about electronic problems the more I think about changing my n-14 over to a mechanical?

Cummings doesn't even offer a ECM anymore. You are limited to the few companies that can repair yours if you send it off.

From what I have read the n-14 injectors can be hit or miss also.

Dealing with boats in saltwater the last 37 years , 50% of the time the problems are electrical related.

 

Explain to me why you think it’s ok for a shop manager to lie to a customer. I don’t care what it’s about.

Listen, I get it. A test drive isn’t necessary after a valve set. Run it in the shop. Blast the jakes in the yard. Ohhhh but wait......I’ve been through this. Had complete rocker arm assembly replaced on a Detroit. Lash was set too tight on buttons for injectors. Guess what, no test drive. Good to go. Within 15 miles three injectors broken in half. Literally. Is the mechanic a moron? No. We’re all human and we all make mistakes. A test drive they would’ve found it themselves.

So if a shop tells me they test drove my truck after ANY repair, and I know without doubt they haven’t, I’ll call them on it every time. I’m the guy paying the bill. Don’t freakin lie to me.

 

Yea, well when stealerships start handing $112 bills to me for a grease job?? Got the bill to prove it.