Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Yeah, we have the ear of the company until someone says something that you don't like. Then you belittle them. It's really starting to piss me off. That's one reason I am not beta testing for rand. I mean hell, I only gave them $500 for a broken unit, which still does not work right, with problems on it that I reported months ago. They got my money, who cares. I mean, you've got a guy here who knows how to code and you're telling him to piss off because you know more about coding than he does. You don't, sorry. I don't buy that. That proof being that the code is still broken.

And I might remind you guys that you crafted a special NDA for me because you wanted my opinion unfettered. Well, here it is. Step back from your work a bit and listen to what people are saying. It's not a personal insult to point out what sucks about the unit. It is a personal insult to say, "What do you know, you're just a consumer."

 

Ok, here's my issue with the TND 700. Highway speeds for 77 north and south, 70 east ( i think), RT 22 from WV in ohio car speed is 65 and truck speed is 55 but it tells me my speed limit is 65. The other thing i don't understand, if i go to Packer Ave terminals on the east coast why would it take me down a street with a stoplight every 1/10 of a mile. It was my first time there i got directions from them, but Philadelphia is so #### confusing i just followed the way it routed me. Then when i left i realized the way i was suppose to go. Is there a weather app? Even if i would have to purchase it it would be nice to have one since i run flatbed and most of what i haul can't get wet cause it's import and export material.

Acctually posted by ohiomast

 

Mark,
First I want to say thank you for expediting the repair of my GPS unit when I got a notice of "system files missing". My wife sent it to you and it was a pleasant experience.
Not having much experience with GPS units I had some bad feelings about my TND mostly with the driving past the location just to circle back, along with driving me thru towns instead of taking the intestate. Then the battery did not hold a charge and after talking to tech support I ended up with files missing.

So I bought a Garmin 465t and tried that for a while. While it sort of worked but kept telling me of 12'10 bridges on the PA turnpike trying to make me reroute...
Finding Truck specific locations where not as easy as the TND
Traffic info was nice but having restaurant options and special pop up on the screen was annoying
It had one nice feature a timer of how long you were moving and how long you were not
Easily cleared. Helped with making my paper logs accurate. I returned it after the Fiasco on the PA turnpike and not being able to update the unit on my laptop.

So I tried the Cobra 7700
AAAHHH!!! Very poor performance in California mostly thinks load limits of 40 tons is not allowed on many of the highways there. Speed trap warnings were a pain in the butt
I would prefer to now the speed limit on the road then were the cameras are. Also did not save your location/destinations previously searched. Routing always seemed to be to take Interstates.

I use Google and an old version of Rand McNally trip maker
I like Google for giving you three route options for most trips that include time and distance for each one. Some of these showed that there were only a few minutes different between shortest and fastest routes and you could make the decision which to take


So Now I have a renewed love for my TND
But would like for some added features

• the timer of how long I was driving or sitting
• easily seeing route options like on Google to compare route, time, and miles
• fastest and shortest options there should be a practical route too (mostly highway/interstate to location)
• Preferred routes would be nice to save for some repeated trips

Mark Thanks again for getting me up and running again, and reuniting me with my TND!

 

Mark
When are the new map updates coming out?

I remember you saying something about a 3 gig download
my Verizon card would not like that

 

Finally! Finally some people with brains in their skulls. When I was trying to point out that this unit was unfinished , half-baked and way too expensive for what it actually can do at this stage of development, I was called a "boy" and was "asked" to leave. Not by Mark but by "fellow drivers".
Mak was just the usual arogant smartypants. But he initiated the process of Rand buying my unit back and I appreciate that.
The whole process took about two months instead of three week they promised. I can't remember last time I had to deal with so disorganized bunch.
Long story short, it took 7 calls. Every and each csr I've spoken to didn't have any idea what's going on, I had to explain to them the whole situation everytime including correct spelling of my name and my request that I need them to make the check to my girlfriend name beacause I'm on the road all the time.
It seemed like they don't have computers there and are just passing messages to each other on post-its.
Guess what name was on the check after I finally got it? Mine. Horribly misspelled. I've had hard time to even cash it.
The worst was a guy named Miles. Kept me on the phone for good 10 minutes asking what I've already told them many times before. After that phonecall, Mark called me, asking me what's going on and what I want.
Apparently, I wasn't clear enough for him when I mentioned that Mark just referred me to his (Miles's) supervisor. I guess he tought Mark is the guy I want to talk to for some reason.
Everytime I asked to speak to a supervisor and everytime (except first and last time) the "super" was busy, out of office or otherwise unavailable.
But I'm happy I got rid of that beatiful piece of junk.

Btw Mark. Consider this: We don't complain to google that they "misplaced" a whole city because
1) Who cares about Sunrise, Fl.?
2) Google maps are FREEEE!
It's hard to complaint about something what I didn't have to pay for. Especially if such "bugs" don't make my life harder or effects it in any way for that matter.
But rest assured I'm gonna complain, #####, moan and whine about bugs in half-baked device I paid over $500 of my hard earned money and which effects me and my job as a safe driver every day.

I was contemplating keeping the device and wait for that famous update. Now I see the update won't include multistops again. THE feature most people are waiting for. I've said it before and I'll say it again. If Rand's programmers can't figure out how to do it, hire a few average Apple or Android coders.
They'd solve this problem during a break between two episodes of "Lost".
And get some computers for your csr's and teach them how to use it.