Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Dieselboss · Jan 3, 2011

CT_BigDaddy said: ↑

Can anyone tell me the difference between the 500 and 700? If I can not get my 700 fixed I really do not want to spend that much money again for a new 700.
Click to expand...

TND 700 has:
- Bigger screen
- louder speaker (but the 500 has a fairly loud one already)
- a "Notepad" screen (jot down reminders or personal notes in that screen)
- a calendar
- bigger address book.
- an external receiver antenna connection (on most models / depends on the serial number) same on the 500's: depends on the serial number.

Those are the differences.

knight train · Jan 3, 2011

Going from White Marsh, Md to Jessup, Md. I have the "No Tolls" box checked off. The TND 500 keeps trying to get me turned around to go straight through I-95 (toll road) and through Fort McHenry Tunnel (toll). It did this to me coming up as well.
It is fifteen to eighteen miles to go around it, but I save at least fifteen dollars last time I checked years ago. I don't really know how much money it cost anymore as I am allergic to tolls!
I just updated it this weekend as well.

What's going on with it?

This is not the only time it has did this to me.

Years ago they did construction on some of these ramps around Baltimore that are right not left, left not right. But it seems TND 500 isn't caught up on that either. It actually made me miss my turns because it had me staying in the wrong lanes.

SINGLETRUCKER · Jan 3, 2011

Ya i have yet to see this so called beta tester respond to these issues, typical microsoft personality here, build it..sell it....fix it latter

NFG · Jan 3, 2011

SINGLETRUCKER said: ↑

Ya i have yet to see this so called beta tester respond to these issues, typical microsoft personality here, build it..sell it....fix it latter
Click to expand...

Mark does respond pretty quick
But may be enjoying the holidays

Mark Kling · Jan 3, 2011

SINGLETRUCKER said: ↑

Once again my $450 dollar GPS has failed me. This trip I went from Burlington NC to Iowa city Iowa, after confirming my company routing with was actually
57 miles shorter i took the Mcnally directions and 3x on the trip it lost my location, aparently i was driving in a lake right off a major interstate? when I got close to my stop i pulled up the company local directions and it had me take the first exit and my stop was right down the road, well i followed the mcnally route and it routed 2 exits passed my local, down thru town and around taking me thru narrow streets and tight turns? this has happened numerous times and after calling mcnally tech support i was told that well sorry!!! is your unit set up right, well ya. I was told that the software is not
randmcnally but was purchased from nav-tech and thats how they get there routes. I can say this, im not happy with this unit at all. Way too many issues with routing and it has on a few occasions routed me down a no truck route, does not not warn me of sharp curves, and has taken me under a bridge that is 11'8. I have updated this thing every other day, i have talked with customer service and yet have they given me a reason why. I have a new unit, with new software. Im seriously thinking of changing to another unit. This is susposed to be a truckers unit but theres not even a way to find a blue beacon truck wash? but they sure put a wallmart in there for a quick stop. thats another issue, if i put a quick stop in along my route it will route me out of my route to get there??? odd for the money I payed I would of expected a bit more.
Click to expand...

Sharp curves are not in the Mapping database on your TND yet. This is a two stage process. The code was written and the 2nd part will be the map update.

If it routes you out of your way, then let me know the area or more details. Truck attributes are not perfect on every road or ramp yet.

truck washes are coming in the POI's. Yes we know refers need to be washed out.

Updating every other day is not needed. Once a week or every two weeks is fine. Currently you are only updating POI's, Global POI's and construction data, but these are only updated every couple of weeks. New versions are pushed out via an update, but a new version is not ready to be released yet.

You should be on version 10.9.1808.

Thanks,
Mark

Mark Kling · Jan 3, 2011

DonRobbie said: ↑

I need to keep better records, but the biggest thing I've seen with the TND is street numbers not matching.

Two bugs that annoy me every week.
1) The device is convinced that Vincennes, IN is in Central time (it's Eastern)
2) The ramp in Vincennes from Northbound US 41 to Willow/Decker/IN 441. The device doesn't believe you can turn left (E) from the ramp so it always wants me to run up to the Hart street exit and loop around or to run down the street and turn around.

Right now the unit is flaking out a couple times a day when it is connected to 12v power. The backlight flickers for 10-20 minutes and then the unit goes to a blank screen requiring a reset. removing the unit from 12v power seems to cure the flickering but of course you can only do that for 30 minutes or so. I'm going to try my USB cable with a 12v/USB adapter to see if that solves it (and thus implicates the 12v adapter).
Click to expand...

Street numbers will almost never match on any GPS. What the GPS does is know the street high number and the low number and pretty much pro-rate the numbers inbetween. My house is off by a house and a half.

Thanks,
Mark

Mark Kling · Jan 3, 2011

NFG said: ↑

Why cant it be better?
For 500 dollars it leads you down wrong routes
I can get better routing from Google maps
WHY should we expect less from "#1 rated Truckers GPS"
Okay,
Maybe I am ranting because I have had to send the unit back to Rand for the second time...

My expectations of a #1 unit were not met
Click to expand...

If when mapping data was first started to be compiled into databases and if it was actually verified and checked on a regular basis then maybe the mapping database would be more correct.

If your car GPS is off, no one complains, thus nothing gets fixed. Truck GPS did not hit the scene till a few years ago. How much verification do you feel was actually done?

Rand is taking your input and doing something about it. Corrections are being made. Databases are being updated.

You cannot expect 100% perfection of any electronic device. MicroSoft has been around for plenty of years, yet we see updates all the time. How many laptops have you returned because they failed to be 100%?

Google Maps does not take into account truck restrictions.

Thanks,
mark

Mark Kling · Jan 3, 2011

KansasCityLive said: ↑

Hey Mark or anyone else, I've owned the 700 for around 4 months. Yesterday, my charger started acting funny. The red light on the front side of the unit started blinking red. Sometimes the red light will stay on after the green fully charged light wears off. If I wiggle the charging cable around the entry port area of the unit, it will stay connected. If I hit a bump in the road, it will flicker and go out.

More concerning is this: The entire unit has started to freeze and sometimes completely shut off if that red charging light starts to flicker too much. It's as though a good connection is not being made between the 700 and the charging cable in the truck. I've inspected the inside of the charging connector. None of the pins appear to be bent or broken. What should I do? Can I purchase any car charger with the same type of port that would fit the 700? I've noticed some cell phone chargers will fit the 700.

I visited the Rand McNally website. All is see are chargers for the 500. Not the 700. I kinda need a quick fix. Any suggestions guys? I just hope I'm not having problems with the unit itself. Such as the charging port inside the unit. Can't understand why this is happening. Thanks.
Click to expand...

Take a pair of pliers and gently squeeze it to form a little tighter connection on the USB side of the DC cable and see how it does.

Thanks,
Mark

Mark Kling · Jan 3, 2011

KansasCityLive said: ↑

Hey Boss. thanks for the info. If you're the guy that I think you are, I personally bought this unit from you after having a conversation on the phone. You put my mind at ease with the 700. Thanks again.

But yes, I did plug into inverter. I also brought inside and plugged into computer and wall outlet. No problems at all. I'm 99.9% sure it's the truck charger now. I called Rand McNally. They want the receipt, but I cant find it now.....that figures. Boss, are you able to email a copy of said receipt? If not, no worries. I cant remember if DiselBoss emails a confirmation or not. I cant even find that in my email account.

Very satisfied with the 700. Just this small hiccup and thats it.
Click to expand...

E-Mail me... remind me in the E-mail why..

Thanks,
mark

Mark Kling · Jan 3, 2011

Autumn718 said: ↑

I own a TND 500 and I cracked the screen on it so now it doesn't work all the time I am wanting to know is there away to fix it. Thanks
Click to expand...

E-Mail me... remind me in the E-mail why..

Thanks,
mark

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