Pre Pass device - Battery Question

Or you can stop in on the tollway and maybe exchange it.

 

...oops...

 

so what yall are saying is that once the battery is dead you have to exchange it???

i see no replacing battery. but i can't beleive you can't even recharge the thing.

how long does one battery usually last?

 

So far, it has been over 3 years and still ticking.

 

I no longer use PrePass but...

Either I-Pass or PrePass can be easily swapped out if you call the company. If you open it and try to fix it,
they won't ever take it back and will charge you!

 

It really depends on the device. They constantly 'recycle' inventory, so you may have a brand-new one that will last for years, or a 'used' one that lasts a few months. Since they exchange when it stops working, it really doesn't matter.

 

well, it kinda does. given the fact that some truckers aren't home for weeks at a time.

 

As I said before, they ship overnight. Most of our loads are 2-3 days long, so we plan on where we will stop for our break, call the location to make sure it can be delivered (major T/S usually are agreeable), then call PrePass, problem solved!! Oh, and BTW, Hubby and I stay out for MONTHS at a time.

 

I exchanged mine a few months ago.

 

Customer Service: 1-800-PrePass (773-7277) - Opt. 6

prepassupdates@prepass.com
Effective - 11/20/2007

Device Return Instructions

To ensure proper credit of all returned devices to your account; please follow these steps when shipping

devices back to PrePass:

Steps:

1. Make a List:

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Before packaging, make a list of the device identification numbers being returned for your records.

Device numbers appear on the device below the barcode, and begin with 0705… on black devices;

210… on gray devices; and 67… on blue devices.

2. Proof of Delivery:

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Make sure a proof of delivery is obtained for device shipments.

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The United States Post Office offers several methods for which delivery notification service

can be obtained at the time of shipping.

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Third party shippers such as UPS or FedEx employ a waybill tracking number that can be

entered on their websites to view and print delivery details.

3. Insurance:

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Insure the package for $100 per device being returned.

4. Ship Devices to:

PrePass Device Returns

510 Parkland Drive,

Sandy, UT 84070

Please retain these documents with your permanent business records. The customer is

responsible for all devices until they are confirmed as received by PrePass.

•
Device status can be checked our website: www.prepass.com click on ‘My PrePass’ (create a

username and password if not previously created). Click on ‘
Vehicle and Device Management’ and

click on
‘View Device List’. All devices received will be removed from this list, or Contact customer

service at 1-800-773-7277 option 6. Please allow 2 business days from the date of return delivery to

check for removal of devices from your account.

•
If shipped devices are not received, proof of delivery must be provided, in order to remove devices

from customer account at no charge.

•
This is in accordance with the terms of the PrePass License Agreement.