Hey fellows, I need advice on a situation that I've never experienced before. I picked up a load on Fri 8/31 in Wilson, NC for delivery on Sun. 9/2 @ 23:59 at C&S in York, PA. I arrived at receiver at 21:30, Checked in at guard shack and proceeded to receiving. I was told by the receiving guy that my PO number was not in the system, and he had no way to verify my load with what they had ordered. he told me to hang around to after midnight to see if it would hit the system after the new day rolled over. At 00:30 he calls me to come back to receiving. He said that the PO didn't show and he could not receive the load. He further told me that due to labor day, it would be Tue @ 0700 before anyone would be in customer service to straighten it out. I got a hold of the broker at 0100 and explained the situation. He said he would see what could be done He calls me back at 0130 to tell me he could not get a hold of anyone at the shipper, and due to the holiday it would be Tue before it could be worked out.
This morning at 0800, I called C&S customer service. The lady I spoke to said the the PO# was good and she doesn't understand why they turned me away, and the next earliest appointment would be Wed 9/5 @ 0700. By now I'm hotter than a three ball goat. I called the broker who said the he had talked to the shipper and was working on it. He said the sitting on the load another day was not acceptable, and would let the shipper know and call me back. I've been waiting for about 2 hours and haven't heard anything yet. I think everyone is passing the buck and no one wants to pay for my truck waiting.
I have satisfied the orignal agreement; I was at the receiver on time and the load was refused due to no fault on mine. What are my options? What would be a fair compensation for waiting one or maybe two days? At this point, I'm ready the drag this sucker back to Wilson and let the shipper have it back. Suggestions please!!! Thanks
Need advice on refused load
Discussion in 'Ask An Owner Operator' started by silver dollar, Sep 4, 2012.
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If you are at the delivery point I would not leave, think the broker may owe you some detention time also and if they say anything get it in a email for proof if you do not drop.
You fulfilled your part of the agreement.silver dollar, keepntruckin and TRKRSHONEY Thank this. -
Wouldn't try the $100 an hour thing. Think in terms of what you realistically made on that load minus 10 hour break and fuel if it picked one day and delivered the next, as any typical load. Or compare to your weekly numbers what you "netted" day to day on average. They might be willing to only pay a day's worth of "detention" on that average, likely much lower than that average. It's gonna be a bum deal no matter how it pans out but something will be better than nothing. I would not lose my cool with the customer nor the broker. As aggravating and mad as you are try to be seen as a driver wanting to work through this rather than screaming mad tossing threats, insults ect which will get you nothing.
silver dollar, aiwiron, mustanglover and 1 other person Thank this. -
He has been there four days probaly hungry and needs to go to potty!!!!!TRKRSHONEY Thanks this.
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Wow, figured to get bowled over for that reply. Been in these situations before. Sometimes get ok money to make the situation more palatable, and sometimes not. Regardless, when it's all behind you a week or maybe a month for now it will just be "one of those bad loads".. Not any fun, but certainly not the end of the world. It happens to all of us. Hope you get it worked out and on your way again, good luck.
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Broker just called. C&S admitted it was their mistake. Person who scheduled the delivery did not enter PO#. They are working on $50/hr from appointment time to end of delivery, minus 10 hrs. They want me back on the premises ASAP. i'm only 5 minutes away. I'll post how it goes. Thanks. Still keep the suggestions coming, I need some Idea how to bargain on this
Last edited: Sep 4, 2012
Mark Kling, NavigatorWife, HwyPrsnr and 2 others Thank this. -
Open trailer doors
park in docks area, put in reverse
slam brakes
???????
profitmustanglover Thanks this. -
I would take that - seems fair enough to me. They are working with you through their own screw up which is more than most out there. Now they might end up subtracting two 10 hour breaks or 20 hours total from that for Monday AND Tuesday. At worst you're going to get 14 hours @ $50 an hour for Monday - an easy $700. Maybe more if they add hours @ $50 for today. I'd take what they're offering without grumbling. Just be sure to document everything.
aiwiron, mustanglover, silver dollar and 3 others Thank this. -
I dont really suggest you do what i posted. Lol
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"Kill em with kindness" often times leaves them no where to go. Glad to hear your situation was finally resolved.
NavigatorWife, RedMack, aiwiron and 1 other person Thank this.
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