Stevens Transport aviary

As it turns out... I had to call them back and tell them no anyway... Two main reasons I am home, lost my wallet a month ago and need to get new license made and have to see Dr about BP... the only time the Dr can see me in the next two days conflicts with the delivery schedule...

 

Always get it in writing, always.

 

New phone system to come on line next week.
Here are the major changes: Each incoming call is routed to a particular person's phone que. Once it rings 4 times, if not answered, will go to voice mail and a message flashes on the screen alerting the person of a new VM
If a call is transferred, it will do the same at the new station. So for instance if you are transferred to RR and they don't answer it in 4 rings, it goes to VM.
There is suppose to be a 'quota' of time whereby a VM is read and returned.
Management has the ability to monitor each person's phone response times.
The whole idea is to improve response time.
Each person will have their own profile. So my extension, for instance, isn't shared by the day crew. If you call my extension, it goes to my profile where I can pick it up when I'm on duty again.
There is a problem that has become worse over time that no one seems to be able to answer yet...All drivers are suppose to call in on the driver's line. This is the line that is fully automated, "Thank you for calling Stevens Transport. If you know your party's..."
There is a separate customer line that is suppose to be reserved for customers and general public only. We answer that one by the third ring (most of the time). Right now, we are suppose to transfer all drivers to the driver's que, but often (especially if there is not much of a backup) we take the call. It has gotten to where we get more calls on that line from drivers than the driver's line, so we are now instructed to transfer ANY call from drivers on that line to the driver's line.
We'll see how that works.
The new system works VOIP so one of the main reasons for the change is cost savings.
But I saw something demoed that impressed me. The local computer is looped into the system so when bringing up trucks' positions now, instead of waiting 30-45 seconds it is immediate. (of course your local laptop can do the same thing in a half second, but Stevens computers are slower than a Stevens truck!)
This means we can do our job much faster and easier, making for less stress and frustration.
So maybe we'll be more pleasant to talk with?!!

Naw! We're the Weekend-Night Crew!

 

Good Lord Emu... that sounds like a recipe for disaster... how long do they expect the learning curve to be on that?

 

Since there really isn't any training, it's up to us to figure out how it works, it could be fun.
Maybe the day crew has training, but weekend and night crew has no training scheduled (so far). I just know when I come in to start my week on saturday, it will be a brand new phone and more fun than any monkey should have.

 

I am taking four days. I am not taking the load as it turns out, but yes theybwould have extended my time off but what would be the point? I don't get paid sitting around here so a little recharge, and taking care of a few things and its back at it.

 

Hey Emulsified, since they have a new phone system, can you suggest a new 'phone etiquette' to go with it?? We rarely know who we are talking to when we call in. The standard way the phone is answered is, 'Stevens'. yeah, I know it's Stevens, that's who I called. Why not, "This is Stevens, XYZ dept, Emulsified speaking." Everywhere I have worked, that is the standard way to answer so the person knows they have reached the right place. When I call in, I always have to ask to make sure I got connected to the correct dept, and usually get a lot of attitude. And even tho I often sound like a royal b**** on here, I am usually very charming on the phone, LOL. Hubby called in to one of the planners a couple of days ago, when the phone was answered he asked, 'is this ******?', the answer was yes, they continued the convo. Our DM informed us yesterday that planner is no longer employed as of Friday, so someone was lying, so asking who you are talking to doesn't alwys work.

 

So turn my phone off when I am on time off, easy....

Been in the field for two week and have accrued 5800 hub miles. Pretty good I think, Only had 2500 the first week. Any new guys have any question on how the first 3 months go I'll answer from what I saw as it is still etched vividly in my memory.

 

Whoever is answering tonite is a major jerk. Simple question but he couldn't be bothered send through me in long Que
xxxxxxxxxxxxx

 

Typing on my phone with spell check on. Makes me sound illiterate. My bad