BCO Ripoff at T/A Prescott, Ar.

I just want to share a letter I just wrote to T/A corporate with the other BCO's out here.


Re; Invoice #224 136459 $56.97

I just left your shop at this location, and I feel I need to make a complaint before I start to drive, so as to cool off a little. I am an owner operator with Landstar, and I stopped by this afternoon for a pipe for my exhaust. I told the girl when I checked in what I needed specifically. I waited 2 hours to get called in, then the mechanic asked me what was wrong. I showed him the pipe, and he said yep, you need one. He called Volvo, found they couldn't get one, and so no work was done. I was still charged $56.97 for check and advise. Check and advise what??? I told them what I needed. Your shop did nothing but steal $56.97 from me, plain and simple.
Not only will I no longer stop at this location for any reason, but I will go out of my way to warn every other Landstar driver I know to avoid your place. There is no reason I should be charged for work that was never done.
I don't know how you can sleep at night after ripping off hard working people such as myself.

O.k., now I understand what check and advise is, but they never did that. i was in the shop less than one minute before they were done. Ii have gone to T/A's many times over the years, and when I tell them what I need, if they cannot do it, I leave, no problem. Not here. There was nothing to do. I told them what was needed. Needless to say, I won't be going there again. I just thought I would let you know. It's your choice what you do with the info.
Stay safe out there.

 

It's easy to say until you're in the same place. I cannot afford to have my truck towed when I'm arrested for theft of services. So, I let corporate know how I feel, and I try to let the rest of you know what happened. they may have won this little battle, but they lost me as a customer forever. In the end, they lose more that I did, for sure.