I Hate going to the dealer for service but I just got to pass this along...

I just want to let you guys know about NEXTRAN TRUCK SERVICE CENTER In LAKE CITY,FL which is a Volvo dealership...I had to take my 2007 Volvo into this shop yesterday because I was having an issue with the truck not starting all the time, while I was getting empty about 40 miles away from this shop.. I had called the service manager Phillip and told him the problem that my truck was having and asked if they would have time to get it in the shop yesterday and He said they could look at it as soon as I could get there. I arrived at around 0830 and they wrote up a ticket and put it in the shop and after about 40 minutes the mechanic told me that I had a bad fuel pump and it need to be replaced, So at that time they gave me an estimate on the repairs and I told them to put the new fuel pump on...Once the mechanic put the new fuel pump on and went to start the truck ... it would not start and a mystery arose as to what the new problem was. The mechanic spent all day yesterday trying to find out what the problem was but at 6:30 pm last night He was still unable to find it, and I was frustrated from being there for 10 hours and I was ready to tell him to just put everything back together and I would get it looked at another time.

I could see the mechanic was frustrated because He could not figure out what was wrong, He had spent the whole day eliminating posibilities and wanted to continue working on it until He found the problem, but my concern was the labor charge for all the hours spent on it and all the hours until He could find the problem, So the mechanic called the service manager Phillip at home and told him my concern and the service manager said that no matter how much time would be spent until the problem was found, the dealership would abide by the estimate that I was given earlier in the day and it would cost me no more than the estimate.

So I got a hotel room for the night, went back this morning and by 1130 this morning the mechanic had found the problem and the truck was fixed..So roughly this mechanic had approx. 14 hours labor into the truck and this dealership stood by the estimate and did not try and charge me anything extra....All I can say is very good customer service and these guys are not out to screw somebody over with extra labor charges or repairs...I would very much recommend them to anyone that needs work done on there truck....Hats off to Phillip and this dealership

The mystery problem was a fuse and a relay went bad and it was not getting fuel to the fuel pump to start.

 

Yes there was an electircal diagnosis done at the pump and it was not getting enough voltage to the pump.....and my fuel pump was bad so it did need to be replaced , either there or on the side of the road because it would have went out.....When you turn the key on in a volvo and you listen by the fuel pump you will be able to hear something like a humming noise if the pump is functioning properly and the correct voltage is making to the pump.
The old fuel pump did not have that noise and they took the old pump off and tested it and it was bad.

I do not know the answer as to why the relay and fuse where not looked at in the first place....all I can tell you is that my ignition switch was taken out and checked and all the wires going from it, He traced from the fuse box under the dash and He checked the lines from the batteries...It took him about an hour to put my truck back together from all the stuff that was checked out.