damaged freight question???

As a new owner op I took the advice of some of you when I had 80 lbs of salad croutons rejected by the receiver. When the dispatcher I had hired found out I had put the goods into storage, he flipped. I gave them 12 free hours of storage on my truck in my sleeper before I put them in storage. They wanted me to deliver them somewhere but didn't know where. The dispatcher said I had no right to put them in storage, since it wasn't my property. I told him I was not a storage company and should charge CH Robinson for the time I stored it. We argued and then he said he would not work for me anymore. I told him he already was not representing me, but the broker instead. He said they could hold my money on the load for this. It is 4500 dollars. Should I be worried about them holding up my money?? Did I do the right thing??

 

The storage place was Sugar Shack in Longmont Co. The owner there is an owner op himself. He took it for nothing, knowing if ChRobinson wanted it he could charge then and make some easy money. If not, it was trash. Yes that dispatcher showed me who he was loyal to. I paid him a percentage and he did ok until this issue came up. He had no stake in what happened to the stuff, so he could have taken my side. He is a small home based guy and should tell his trucks whose side he will take when there is a problem.

 

As I understand it; they cannot hold money if the load was delivered. The damage was due to heat or change of elevation, causing the bags to expand and pressure to build in them. I will bill them as if nothing happened and see what happens.

 

That is what I have learned from this. I need to use the loadboards. I havent tried it yet and will no doubt make some errors, but I think they will give me the flexibility I need. I will start a thread about this and let the experienced owner ops teach the right way to do it. Thanks Oscar and Sam