What do you look for in a shop?

I can't stand a ####y know it all tech who in all honesty is barely qualified to have change oil. Don't have the techs interacting with the paying customer.

 

I don't want to feel like I'm kept at arm's length. I like to see what's going on and up close. The closer the better. A good mechanic can point out a bunch of things I would otherwise miss. On the other hand, tell me I need belts and I know my belts are good, I won't be back. Don't cut corners without my approval. I hate catching a tire guy trying to leave the old valve stem when I get a new recap or not torquing the lugs.

 

I like to see what is happening as well, I might learn something that might help be safe down the road.

 

People that speak clear English, will shake your hand firmly, look you in the eye and not lie to you.