Need some advise

Years ago I was getting a pm at the Petro in Laramie. The moron wrench twister broke my fuel filter bracket clear off, then they couldn't find one anywhere. I ended up sleeping in my truck in the shop that night, then a towing company scavenged a bracket off one of their tow trucks just to get me going. The manager acted like he was really doing me a favor by giving me a free dinner. What a mess...

 

Start where the problem started - at the Petro. At least give them a chance to make it right. If you don't get any satisfaction move on up the ladder. Higher ups don't want to hear about a problem if you don't begin at the bottom.

 

Find a good place near your home and do all your services there.....

Even if your a few miles short of needing service at least those hacks won't be touching your truck.

Hand primer and a filter wrench can be your best friend....

Call corperate (I guess)

 

@Hurst if you need help text me. Cooler heads prevail...

 

I would call the manager at the one that did the work. Wouldn't bother to go back in person.
If that didn't work I would call corporate office. I received a $100 rebate because of a complaint I had about a pm.
That may not work either but you have nothing to loose by trying.
Also it may not help but I wouldn't be bashful about letting them know how much fuel you buy from them every year. They can see if you always use your rewards card.
If that doesn't work get us an e-mail address and we could all email them raising hell and demanding the take care of the service call.
Also if I am not mistaken you use NASTC for your fuel, call and give them some feedback also.
I agree you gotta be level headed and have all your documentation when you call.

 

Hope ya get it worked out.

 

We're all only human. We do screw up from time to time. That being said they should go good on the service call since they did screw up. Its only fair.