Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Save the Navi/User and the RM/User folders. These retain your files.

Thanks,
Mark

 

Need to explain more.

Thanks,
Mark

 

They asked me where did you go to see this information?

Thanks,
Mark

 

It is a separate DB that is Proprietary. It is passed by the Dock for the TND and Wi-Fi for the Tablets. Quarterly. RM does use HERE data, but supplements it with their DB also.

A new file was started to deal with the ever changing speed limits. If it is a major change on a major stretch of road then it will be pushed quarterly via an Incremental file or if it only a small section then that is pushed to HERE along with the major change to incorporate them into the Main Map Set.

A construction project has to be long term and I if I remember correctly, a project of 3-4 months only on major types of roads. Temporary projects are not looked at since by the time the file is pushed quarterly the project would be completed.

Yes, you have to have the device connected as it "views" the type of device and the mapset that it should have. If a x10 or x20 model it will know to push to the SD Card, but the x30's or Tablet it will push internally.

I hope this helps.

Thanks,
Mark

 

Update - we think we have resolved the freezing/application errors/slowness/ issues. I need a few users whom get these constantly daily to be willing to work with me to test in live long haul driving.

Randy and I have been working on his 730 issue for the past two weeks and we narrowed it down to a corrupted file. So far he has been running great the last few days. So instead of returning his 5th 730, and still having the same issue, his 5th TND is running like a dream... I personally thank him here for taking his time daily and the many text messages daily with me remoting into his unit almost daily to pass files or gather files.
Without his help he would have been super frustrated. It turned out it was a file he got from his 720. I am now trying to duplicate how it became corrupted in the file transfer process.

If you wish to help, I would remote into your computer to gather files and to push files or if you are computer savvy I can send you the files via Hightail and you download/install them.. It would require texting back and forth for updates daily as this is a hot priority.

I am not using you to resolve the issue or test Beta Versions for my own personal whim. I have logged in many hours of driving and I simply cannot duplicate the issue like some users have. So I am reaching out for your help.

Thanks,
mark