Usxpress repair failure

I've been with Usx for almost 3 months now and I've been in 3 different trucks to since then 2 of the freightlibers I was in kept getting stuck in reverse . took forever to get it in hear. Every time I stopped and changed heard it got stuck talk about frustrating. Then it got so bad if you shut trk off it wouldn't start up again had to have trk towed was out 4 days up in a hotel ... Other truck I was in 2016 freightliner bar wiring problems bad almost set trk on fire . Depends on where you take the truck to get worked on ( term) or dealer. . and yes the mechanics can ride with the driver for a road rest. The mechanics if they don't have cdl lic can't drive the truck at all. You can ask them to ride with you to see if problem was fixed . I refused to take my truck out of shop status till I knew it was fixed. I agree with you on they should of NOT placed truck back in fixed status until they knew for sure issue was fixed.it could of caused a bad wreck if it was in daytime traffic especially rush hour traffic anywhere . I'm glad you made it safely to a safe spot . usx been having some issues with some of there trucks lately. not just yours

 

Not hear or heard. Its gear sorry phone predition sucks sometimes.

 

I highly doubt it.. I know usx pulls this crap...I worked for them years ago and when I was involved in an accident in new Mexico where a 4 wheeler was at fault, I had a steer tire cut and got up the road few miles to the TA in Albuquerque the moron at usx told me he wasn't buying a new steer tire and that I better get on down the road... I told him he can buy it now or the trk gets cleaned out here and left right here..i wasn't playing with him... Since he was on speaker phone the TA shop mgr heard him as well and was standing with me on the issue of parking the trk.. That's how cheap and ignorant usx is...

 

Just a few things for some of you to consider.

USX, like many of the mega-crap companies does not buy trucks let alone pay over 150k for them. They lease them with factory warranties and pay considerably less then retail price for the truck. If you were in the mood to buy a new truck, the price of the truck will vary greatly on how the dealer assumes you will be able to finance the truck. Sorry if this it news to you, but if you are a big company and cash out a truck your are going to get a better price then if you finance. In financing there are limits on where that financing looks more like usury and the actual cost of the financing will be reflected in the price of the truck.

With the factory warranty, USX isn't that concerned with the situation or the costs. USX will charge the manufacture with the road service and towing. Down time is likely to be back charged as well. And as always. late loads can be blamed on the driver.

Likewise the driver will be the first to be blamed if their is an accident. Sure, it could end up in a lawsuit that dings USX, but the desk jockeys that run the company are sure it won't affect them. No gamble for them so they will take the risks. So, all decisions, including putting a questionable truck back on the road, are made with that in mind.

As USX sees it fixing the truck is not their responsibility; They got a warranty in that truck lease package. Other then short diagnosis time and maybe transport time, the lease/warranty terms may forbid them from repairing that truck. Chances are they make coin, on each time that truck is transported to a dealer for warranty repair.

Now the dealer that takes that truck in for repair does not want to fix it either. Many issues, especially drivability and electrical, take huge amounts of testing and diagnosis time. Most of these manufactures will not reimburse a dealer for any of it. So in essence the dealer will loose money on the repair. Often times with electrical, a dealer will be in the position that he has to just throw parts on and try them out. Electrical parts are expensive. They are often proprietary and non-stocked anywhere. And when you do get them and they don't work, unless you take the time to get prior authorization from the manufacture, that expensive electrical part is now the dealer's bullet.

Now the mechanic at the dealer does not want to touch that electrical or drivability problem either. Chances are that mechanic gets paid a percentage of the flat rate the manufacture pays for repair. Electrical and drivability problems often take forever to diagnose and flat rate often pays like 2/10ths of an hour for a problem. Try to get a truck out on the road and problem solved by 2/10ths an hour. Sure the faulty component can be changed in 3/10ths, but try to decipher the work order, find the truck, find the key, run the truck into the bay, dig out the manual, find the code reader, read the codes, clear the codes, run some preliminary checks, take for a test drive, wait for the truck to repeat the problem, search the whole wiring harness for potential problems, check all the sensors, check each related component, run the multimeter tests on the suspect component, file the paperwork for warrantee part authorization, call the manufacture tech center for approval, bug the parts guy with the authorization, park the truck and wait for part, and then repeat the whole thing when the part comes in for 2/10ths of an hour pay. No experienced mechanic wants to touch that situation.

That leaves the driver, like the OP, to get the brunt of the problem. His time is free. As long as USX pays him by the mile, everybody else involved can take their deficiencies out on him and his paycheck. It cost them nothing to due so.

 

There is so much inaccurate information in that post i don't even know where to begin. Let's start with big companies never buy only lease. If that is true then went do most the big companies have their own used truck lots to get rid of their old trucks? If leased they would just turn them back in at the end of the lease not try to sell them and/or trade them in on new equipment.

About the only thing that was accurate in that post is that dealers hate warrantee work. But they don't have to eat its cost. It's low profit, but still covers costs and a bit more. Obviously they would rather their mechanics be working on or trucks at a 120 an hour than 35 or so on warranty work.

The most comical part is that big companies aren't worried about lawsuits. I guess big carriers are never found liable and defense attorneys don't go for huge settlements when a mega is involved in an accident. Really dude?

 

Apparently you don't understand the terms of the lease. USX is a lease company. Nothing new, as it has been talked about on TR several times.

Again you don't understand. It was 100% accurate. I have been there. I know exactly how dealers and mechanics loose out on warrantee work especially electrical and drivability problems.

I said,

You need to work on your reading.

No need to hate if you don't understand. You just carrying some sort of resentment over from another discussion we just had?

 

Well you have a point but now the question is how far was the rest area. Had to be a safe spot to get well off the road. That even beats a packed rest area with all the trucks crammed in there.

 

The people that run any large trucking company would be upper management. They absolutely are concerned about litigation. To suggest otherwise is ignorant bull crap.
Yet another thread that has been turned into the big bad evil company doesn't care about the working man. Lately this had become a theme here on ttr.

 

Day to day operations are handled by lower management; to suggest otherwise is ignorant bull crap. The decision to let that truck go out on the road was made by a dispatcher or the shop manager not the CEO.

No need to bring politics into it. I am just telling those who are interested how it works. Driver will work for free so a lot of problems get shoved off on that no cost worker. If they had to pay a driver for his time you best believe this kind of crap would be much more rare.

 

i worked for usx 3 months. all i could take. had a peterbilt "mini-cooper" of my last 30 or so days, spent 11 in shop. just got back out and now had exhaust leak. guess what, 1 to 2 day wait to get back in. no way to make $