I had a new Western Star with a DD16 ordered. Truck was a solo delivery from Portland, OR. As the story goes from WS the truck didn't make it out of Portland and was returned. Diagnosis was a failed oil cooler. Detroit fixed the problem at the factory. I refused the truck with the fixed engine. In my mind I wasn't getting a new engine. I get it that the oil cooler could've crapped out leaving the dealer and I'd have been stuck with the truck and at the mercy of warranty fixing the issue.
Two Questions:
1) How big of a deal is an oil cooler going out pushing oil into the coolant?
2) Would you accept a new truck with an engine issue?
Detroit did offer even more extended warranty if I would've accepted the fix FWIW.
Failed Oil Cooler
Discussion in 'Trucks [ Eighteen Wheelers ]' started by 217flatbedr, Dec 28, 2016.
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In my eyes its not a huge deal. I wouldn't be happy about a brand new engine having that issue but l would've accepted the truck. If they offered to bump up the warranty I'd have taken the offer and be gone before they changed their mind lol
217flatbedr, snowman_w900 and BoxCarKidd Thank this. -
I would like to hear what some of our knowledgeable members have to say. I think I would ask for a full report on what was done to correct the problem. If they did the job properly I think i would take the truck and extended warranty (after reading and fully understanding the terms and conditions of the extension). How will not taking it affect you business wise?
SAR, 217flatbedr, Ruthless and 2 others Thank this. -
How much oil did it take? What about sensor problems? Silicone hoses do not like oil! When it has 500,000 miles on it, blows a heater hose in the dash takes 12 hours to fix it, causes a missed load, and the other hoses are junk who pays? I doubt there are any engine issues because todays electronics should shut it down first.
217flatbedr Thanks this. -
I would think that if an issue was to show up as a result of the failure, you'd more than likely see it within the first year.
BoxCarKidd Thanks this. -
I would like to write what I would do but you will think I am crazy.
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If you can, I would refuse the truck. Those shuttle drivers don't care about the truck they are driving. The only way the shunt driver would have known there was something wrong was when a warning light came on. I would suspect oil was pushed into the coolant and pushed out onto the ground. This means the warning the driver got was LOW OIL PRESSURE!!! The engine would have lost significant volume of oil and also ran with low oil pressure! So the big question is, how long did it run like that? If the light came on, it logs a code. All that can be cleared out. Not only that, but the whole cooling system now has oil residue in it and no matter how well you flush it, 3 weeks from now, more oil will show up in the reservoir and possibly contaminate the new coolant again. I would demand the engine get replaced or different truck!
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I agree with heavyd. If oil did get into the cooling system it's gonna be a mess. Let's say they fixed and cleaned everything you're still gonna have that oil grime everywhere and your going to be cleaning the system for quite some time and probably damaged rubber hoses and sensors. You don't want that headache starting out on a brand new truck. I would also pass on it if you can. Just my opinion.
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Thanks everyone for your comments and perspectives. I did in fact refuse the truck. The threat became a reality once I demanded my down payment back.....which the dealer agreed to without issue. It was then that Detroit/WS said they'd replace the engine. What upset me the most was the run around I received from WS/Detroit.
What's really interesting now is that Western Star is shopping this truck to various dealers. And there is no new engine!!! I sure hope whoever ends up buying it will be informed of its interesting history. -
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