A first time for everything.

A little common courtesy can go a long way in this business. Act professional and expect professional behavior in return. Act unprofessional and you can find somebody else to haul your freight.

 

Exactly. Don't treat me like bottom the food chain. My job quality is based off how I'm treated, pay regardless. I talk directly to the customers a lot(contract term/condition is customer and me discuss arrival and special instructions) and I'm treated depends how motivated I am to arrive earlier than the "deliver by."

Added bonus the more times you call asking where I'm at every 30 minutes I start running the minimum speed limit.

 

You handled that extremely well. In my business experience the best customers are often those where you overcame a rough start.

Your experience also touches on the fact that shippers can't afford to lose truckers. There's a driver shortage and with the manditory ELD rule it has forced shippers to change. Even in the oil industry shippers have had to adjust. They can no longer have you wait for free as they fish tools out of the hole and expect you to complete a long run.

 

I’m banned from east Dubuque nitrogen because they like to play games. Place is a dump.