Purchased a NEW truck, constant breakdowns, advice?

Thank you for standing up. You are absolutely right. I just want the truck that I paid for, and to make as much revenue as possible off of it. I came in to this trusting them and wanting the best outcome. I have allowed them more than enough avenues to do that. I will know a lot more in 24 hours.

 

Lots of thoughts here are our thoughts exactly.

After the hotel/cracked fuel filter housing incident, we knew one faulty part on a brand new truck is kinda the cost of doing business. Just like when you build a car or bike, there is a shakedown period.

My husband and I are both car people are very mechanically inclined, so we get it when it comes to something assembled new (especially with newer vehicles) having a problem or two that have to be sorted out. It's unfortunate that the fuel filter housing and DEF pump went so early, but hey, at least they are out of the way for now. The frame, though, is a whole new ball game. That's not a component manufacturered off-site by a third-party supplier. Final frame assembly is done in-house for the most part (assuming the rails/crossmembers are forged and formed elsewhere) with a large amount of QC checks, and for one to leave the assembly line with this amount of twist is very surprising. I wish we'd knew then what we know now when we purchased it. We'd read a few posts where others had a leaning problem, but some of those were alleviated by replacing a leveling valve for the airbags. The tech we spoke to at the dealership we purchashed the truck from wasn't concerned and said this would settle once the load-leveling system for the airbags sensed a load. This obviously has not happened, which has put us in the position we're in now with the dealership (not the dealership we bought it from) confirming it's a frame problem.

Even the most non-mechanical person knows any kind of frame problem = red flags for safety, quality control, and selling the vehicle further down the line.

We have spoken to several attorneys this evening, and will speak to several more tomorrow, including meeting in-person with one who specializes in this area.

Thanks for all the posts. Please keep them coming.

 

That’s the risk, and it is a possibility. But at this point, it’s worth the risk. We are just asking to be made whole on our purchase. The purchase is less than 2 months old, if we are granted a jury trial, just by the answers on this thread, I know where it will go.

We are not asking for punitive damages, we are just asking for our actual losses, either our down payment back and they can keep the truck, or a replacement truck with the same options. That is not unreasonable.

 

Interesting that you say that about the delivery. We have since found out that this truck was the lead truck for delivery and that is where the 2k miles it had on it when we bought it came from. So we are wondering about transit and delivery damage as well. Something isn’t right, but rest assured I will be finding out......