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What is your "favorite" part in dealing with brokers/shippers on Central Dispatch?

Discussion in 'Car Hauler and Auto Carrier Trucking Forum' started by TheRealLargeMarge, Oct 3, 2019.

  1. Oct 3, 2019 #1
    TheRealLargeMarge

    TheRealLargeMarge Bobtail Member

    15
    23
    Aug 11, 2019
    In Route to a City Near You
    0
    My favorite part in dealing with brokers/shippers on CD are the ones who are in constant contact with you every hour wanting to know when their car is going to be picked up. But then, after you invoice them after delivery there is radio silence. Or they never received your invoice. Or they mailed your check 2 weeks ago from the next city over and they will make a bank deposit right now (even though they mailed a check?). Or the one who you texted your bank account info to, but they want it again, even though it is in the text right above the one where I asked when you were going to pay because the order said COD but it has been 3 days since delivery.
     
    TheRealLargeMarge, Oct 3, 2019
    TheRealLargeMarge, Oct 3, 2019
    #1
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  3. Oct 3, 2019 #2
    StrokerTSi

    StrokerTSi Medium Load Member

    532
    777
    Aug 28, 2016
    0
    Oh yeah my favorite was COD listings going to the port, call back and figure out what bs they come up with.
     
    StrokerTSi, Oct 3, 2019
    StrokerTSi, Oct 3, 2019
    #2
  4. Oct 3, 2019 #3
    TheRealLargeMarge

    TheRealLargeMarge Bobtail Member

    15
    23
    Aug 11, 2019
    In Route to a City Near You
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    Those are great too!
     
    TheRealLargeMarge, Oct 3, 2019
    TheRealLargeMarge, Oct 3, 2019
    #3
  5. Oct 4, 2019 #4
    Kawinige01

    Kawinige01 Heavy Load Member

    864
    1,150
    May 30, 2016
    South Fla
    0
    I love the don't discuss the rates with the customers kind of guys. Then you hear the customer complaining about the fact that they paid 1200 but the trucks only getting 350 to ship their car from miami to long island and it 2 weeks to move it
     
    Kawinige01, Oct 4, 2019
    Kawinige01, Oct 4, 2019
    #4
    USMC '74-'78 Semper Fi, Hulld, Doealex and 1 other person Thank this.
  7. Oct 4, 2019 #5
    Atlanticus trucking

    Atlanticus trucking Light Load Member

    227
    125
    Jun 22, 2018
    0
    lol, im pretty sure montway has a huge call center. both me (dispatcher) and my driver will get calls on the same load from different people within minutes of each other. if my driver just updated you, why am i getting calls from 2 more people asking the same thing?!
     
    Atlanticus trucking, Oct 4, 2019
    Atlanticus trucking, Oct 4, 2019
    #5
    USMC '74-'78 Semper Fi Thanks this.
  8. Oct 4, 2019 #6
    Bold Group

    Bold Group Bobtail Member

    22
    19
    Apr 23, 2019
    0
    I (dispatcher) usually give my or office phone number as driver's number, so nobody bothers our drivers with unnecessary calls from "favorite" brokers.
     
    Bold Group, Oct 4, 2019
    Bold Group, Oct 4, 2019
    #6
    24kHotshot Thanks this.
  9. Oct 4, 2019 #7
    USMC '74-'78 Semper Fi

    USMC '74-'78 Semper Fi Light Load Member

    134
    133
    Nov 13, 2013
    Mount Union, PA
    0
    I really enjoy, the "I call you back," after all my info has been shared to include the PU and DEL dates. Still waiting in PA...LOL
     
    USMC '74-'78 Semper Fi, Oct 4, 2019
    USMC '74-'78 Semper Fi, Oct 4, 2019
    #7
  10. Oct 4, 2019 #8
    Nobroker

    Nobroker Medium Load Member

    323
    310
    Jul 1, 2016
    0
    There are so many things i love, i booked a load yesterday RPM and told them it would be picked up today Woke to a ringing phone asking what time i would pick up i said 1pm , 1130am they call again asking for an update . I say im 30 minutes away , after loading approximately 3pm i see i have 6 missed calls and 2 text saying my voicemail is full from RPM, phone rings again and i snapped. after a lil back and forth i said why isnt there a contact # for dilivery ? idunno . do they receive on Saturday ? Idunno . But he rides my ### all day to probably be stuck under this load till Monday.
    Thanks Rpm for the great rates for your time sensitive load and all the support.
     
    Last edited: Oct 4, 2019
    Nobroker, Oct 4, 2019
    Nobroker, Oct 4, 2019
    #8
    24kHotshot and TheRealLargeMarge Thank this.
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