damaged freight question???

Good deal


all that worry for nothing hehe

 

Keep in mind nothing is damaged
How long does this insurance claim take ?
We just had a similar issue but with ice cream. The reciever rejected load said to soft. All this day before new years and we werw stuckthe weekend after we sat there for 3 days holding onto load for them after they wouldn't receive us after being a hour late meanwhile broker was to be calling them to tell them we would be a hour late. Broker said it is fine head over so we did.
They said ice cream was at 16 degrees when our reefer was set -10 we know our reefer isn't that off. The thing with these frozen loads is they make you open Your doors and back up to dock and this can be anywhere from 5-30 minutes so did they check reefer temp after doors were open.
And it is to old of a reefer to print a report on so now a claim has been filled and we kept the ice cream so now what do we do with 26,000 lbs of ice cream???

 

Probably should've contacted someone when you first knew. It takes a person of character to admit they made a mistake.

 

Good idea

 

We did contact the broker ASAP and they made us wait while they were trying to figure out what was gonna a happen. Then after 6 hours they told us to head out and file a claim.

 

Ice cream starts to melt at 0 degrees, after it starts to melt then freezes again it gets gritty, and is awful to eat. You probably are the new owner of the load.