Damaged Trailer by forklift operator.

Seems reasonable. They just don’t want to pay more than they absolutely have to.

Get a repair estimate, then put together an invoice with your lost revenue. Be fair and reasonable about the money, also be ready to back up the numbers.
Submit the invoice with a to be paid date, then follow up on it.

 

Get an estimate. And they won’t pay more then what it costs to rent a trailer for a week.

 

Tell them if you can borrow one of their trailers while they fix yours.

 

No not at all unreasonable, they have to deal with all of it. If it is a new trailer, document everything that they did without moving the truck out of the dock, pictures, who you talked to and so on. Then take the trailer to authorized repair center for an estimate, and send a copy to the company and tell them to send the trailer company a check.

 

I would notify my insurance agent.
Your new trailer, now old. Can you tell if the beams are still true.
You don't say how heavy the reel is. What damage is done. Sidewall buckled? Did the Sidewall move the roof.
Floor buckled. Beams bent.
Until you have a shop evaluate, You don't know the extent of the damage.

Good luck.

PS. as noted in previous post. Make notes of all that was said and by whom.
And you can never take too many pictures.

 

...And fire the forklift driver that caused the damage.

 

My company charges for trailer damage..
IE : Miller brewing
Con agra
Benton Dickinson
Tyson
Etc
Always amazed how shippers and receivers view a 70k trailer as something they beat the piss out of .

 

I think a lot of people don't realize they cost as much as they do. I know I didn't.