Freightliner Incompetence

Just moved in to a company 2013 freightliner cascadia. Found a problem in truck that a company mechanic had mentioned about another freightliner. Shift lever moving up a few inches. Actually it was up and to the right a good 3 or more inches. We found the problem within minutes. Missing 2 motor mount bolts. 3 different mechanics all agreed that it looks as though bolts were never installed. Also called up the company and found that the freightliner with this problem was our freightliner. Apparently it had been through the company's mechanics and fontana freightliner multiple times and problem was supposed to be resolved. This is just absurd and extreme incompetence by all parties from the start. When the problem was told to any mechanic by the driver the motor mounts should have been one of the first things verified by even the dumbest of mechanics. We called Kansas City, Mo freightliner with the part #s we needed. Was told they had 50+. We got here and they had none. Waited on overnight. Parts arrived at 10a this morning. It is now 3p and we are waiting on someone certified enough to install them. Apparently it takes a genius to install two bolts. Been watching trucks pull in, get serviced and leave all day...but not us. If I ever do purchase my own truck it sure as #### won't be a freightliner. The incompetence by all employees is just amazing. You would think that a problem of this magnitude would be fixed instantly. Its a problem that could have really caused a bad accident or much much worse.

 

It should be noted that this truck was made in Mexico.

 

Haha I know. I'm horrible. People aren't allowed to have fun!...So now this Kansas city freightliner is not only intentionally making us wait because we apparently been too pushy but they called our company telling them we are too pushy...to get two bolts installed that they were supposed to have in stock already. Good job on customer service there lol. Casino time baby!

 

I'm not too upset all in all. Just stressed I guess because I have been stuck not rolling which I was trying to avoid by calling ahead for parts and scheduling service. But as hard as I try I know down time is unavoidable. At the same time I realize that mistakes happened but if not caught by QC at the factory it should have been caught by the first mechanic. With the symptoms the truck had the only thing I could even think of it being is a broke motor mount. Never thought an unattached motor mount but same difference.

 

Nope. Bolts missing and never installed. Just got the two bolts put in and out rolling again. Hopefully for a good long month. Oh except our first stop we made out of the dealership. Apparently they forgot the hood latches. Love these guys