reaching for a different perspective

Discussion in 'Freight Broker Forum' started by KyleSR, Apr 21, 2013.

  1. KyleSR

    KyleSR Bobtail Member

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    New member, first post. Just moved from GA to the Midwest. I've been well trained and connected with both logistics professionals and produce brokers within my company, but I am just now getting started on my own as a full-time account manager (2 years as dispatch, track&trace, assistant account manager). I'm joining your circle here to learn more about the problems drivers encounter on a daily basis. I hope to gain a better perspective and expand my knowledge of this industry--I still have a lot to learn.

    Per the rules governing this forum I will never attempt to advertise loads or solicit anyone, and I will decline to provide specific information about my company. I'm here to learn so that I can provide better service. Us brokers get a bad rap, but we are not all bad.

    We are in fact an integral part of this industry. We need you and you need us. I figure those of us who learn to understand the challenges that the other encounters in this crazy industry will be reep a greater reward than those who are only out for themselves. Again, I'm primarily here to learn from your posts, but I'm also glad to help. If you have any questions or problems, and would value an honest response from a broker's perspective, I'd be glad to add my opinion to any thread on this forum.

    Kind regards,
    Kyle
     
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  3. Lilbit

    Lilbit Road Train Member

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    Welcome to the party!
     
  4. MNdriver

    MNdriver Road Train Member

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    Since you ask....

    Demurrage.

    Specifically. I sit on a dock and am prohibited from counting, observing or taking part in the loading of my truck. I am then forced to sign a Bill of Lading stating that what was loaded on my truck, I counted and am responsible for. The shipper has loaded this to fill the cubic space of my vehicle to load it to the maximum amount possible for best effective use of that truck. The shipper closes and seals/locks the trailer and I am responsible to ensure said seal remains in place until removed by the consignee

    I drive said truck to the consignee. When I arrive, They veify that said seal is STILL intact. I am not allowed on the dock to count, observe the unloading or assist in the unloading of my truck. Yet I am held accountable for any damage, shortages or overages that occur to the load.

    In addition to all of that, I am held on the dock once the truck IS unloaded until the consignee is happy that all the product are separated and accounted for. Often times, taking 2-4 hours or more.

    And transportation companies are ok with them holding up equipment and effectively destroying their equipments/employees productivity for the day.

    That 2-4 hours PER dock occurence becomes 4-8 hours per day to load/unload and often 8-16 hours per week if it's done twice. Making what COULD have been a productive 4-5 days and cutting it back to 2-3 days.

    You like seeing people sit around the office for half the week and just doing nothing?

    And for the record, I am an owner / operator, not just a company driver.
     
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  5. KyleSR

    KyleSR Bobtail Member

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    Maybe you should find some new customers...

    I'm guessing that you aren't new to this, but I believe you've been going about things in all the wrong ways. There are a hundred ways to resolve these issues by communicating these problems to your broker. Timely communication is key. Furthermore, you have a lot more leverage than you think. If you are uncomfortable with a brokered load, call the sob up and tell him/her so. Brokers are willing to negotiate and come to a resolution---it's what we do for a living.
     
  6. MNdriver

    MNdriver Road Train Member

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    You are funny....

    Try having a broker tell you the appointment is set for 7 AM.

    You show up and the consignee tells you that there is NO appointment for you. You are making it up.

    Yeah, 42,000 of product in my truck just HAPPENS to be made up and doesn't just exist.

    That product is THERE because someone in YOUR organization made and order and ordered a truck. Not like us as drivers can simply walk into a place and just say, "hey, I am here to pick up a truck load of widgets to go to Acme Jokes and bars." and walk out with them.

    The effective range of an excuse is ZERO.
     
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  7. KyleSR

    KyleSR Bobtail Member

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    When you show up and there's no appointment, it's because whoever gave you the load did not schedule an appointment for you. The consignee has no control over this. It's your broker who screwed up. Either hold him/her accountable or never haul for him/her again. It's that simple.
     
    Last edited by a moderator: Apr 28, 2013
  8. d o g

    d o g Trucker Forum STAFF Staff Member

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    Welcome Wagon wasn't intended for these type discussions, and certainly not for the insults and bickering. Let's move this to Broker and try to leave the personal stuff and bickering out of it, please.
     
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  9. MNdriver

    MNdriver Road Train Member

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    So it becomes MY problem because a broker failed to do HIS job. And now I have to sit for 7+hours?
     
  10. jbatmick

    jbatmick Road Train Member

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    Yessir, that's trucking. Not saying its right, or good, or supposed to, but it happens. The broker sure ain't going to do anything, so you are left holding the bag. Sorry.
     
  11. Psyched

    Psyched Light Load Member

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    Kyle, Nice effort in your first post. I am produce shipper and work with a few Midwest brokers... I poke around here so I can better understand the trucking part of my world and improve my processes so it's a win win... Win for me, win for my customer the receiver, win for the driver and the broker. I firmly believe that I the future demand will exceed supply and good trucks will not load at crappy shippers and with lousy brokers. I want to be the shipper people want to haul for.

    Your answer above, shows that although being here shows a great effort, your confrontational manner will limit your abilities.

    Your wrong about the appointment issue.
     
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