so who has the problem here?

You get nasty people on both sides, just got to learn to deal with it.

 

Receivers can take all the time they want to unload me. My company pays me a flat fee to bump the dock, hourly detention after 30 minutes, and gives me $50 if I have to lay over because they ran out my clock. And if I'm in a day cab, they book a hotel for me. If you're not working for a company like that, then you should be looking to make a move...

 

Just remember the customer is always right, or at least let them think that.

 

Cool head, friend. Develop a cool head. If people find out you have a button, they will push it. Do a better job of hiding your buttons.

https://m.youtube.com/watch?v=X1UmHfWCw-4

 

What your company does for you is fantastically excellent.
However, many truck drivers may NOT be able to find a fantastically excellent company to work for. There are probably NOT enough of them to go around to employ the remaining deserving truck drivers.

 

This right here is the key. Never let some ####### get under your skin, and if they do manage, don't let them see it.

 

Just always keep in mind, whether on the road or at a customer's:
"What good will come of raising my voice / getting an attitude / blaring the horn / etc...?".

Customer service skills are critical in this industry. Defusing hostility, understanding and composure...
Can make the difference between police being called or them doing you a favor.

 

If they act like that towards me I kick the #### out of them and take names...lol just kiddin of course. I was a bill collector in my previous life. I've received death threats, been called every curse word out there, been yelled at, and had my manhood questioned. I just shrug it off. Been to places where they've been aholes one time and next time same person was nice. Depends on the day. Let them have their moment, don't take it personal, get info/papers you need then go to bed and wait for them to finish.

 

Hi milkinitman, I believe you answered your own question. As a driver, you have to remember, there are 2 parts to this equation. The driver and the receiver. You are on their turf, and they call the shots, just like you wouldn't want a receiver's opinion on how to drive your truck. Getting upset in those situations only throws gas on a fire, and rarely has a good outcome. I've dealt with hundreds of receivers in my time, and just accepted that we don't know what goes on behind the scenes at these places, just like they don't know what you deal with as a driver. It's just part of the job.