Not sure where you heard the system won't let them dispatch if you don't have the hours but this is simply not true. A buddy of mine just a few days ago was convinced by his DM to take a load even though he said his hours were low. That DM told him that she would back him up. He went to a place to shut down to wait for some hours to come back after midnight. Another DM, or planner called and said he would get a service failure if he was late and that he needed to move. He reminded her of the situation and reminded her of what she said. Amnesia kicked in and he got a service failure.
Another friend of mine was sent to a log class for a violation. That was a good thing because that's where they tell the drivers things the DM's and planners don't want us to know.
swift
Discussion in 'Report A BAD Trucking Company Here' started by eccgen, May 15, 2015.
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blsqueak Thanks this.
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so you got 10000 trucks.
maybe 3000 of them could load up and get another 3 or 400 miles down the road but they dont want to.they wanna stay at the big truckstop for a day and a half.
you would be remiss if you did not try to motivate some of this new equipment down the road.
you really cant fire them because you got to keep training new ones as fast as you can already.
you dont want to pay them the big bucks so they will run the miles either.
its just one huge catch 22 -
For 4.5 years with Swift I ran on recaps for weeks at a time and very very rarely did a reset and most often ran 2800-3000+ miles a week...week in and week out.
I didn't run OTR so I could spend time sitting around shopping and doing laundry. I was out to make money and you can't do that sitting around.
Gentoo...don't even know where to start with you. So much misinformation. You've got a lot to learn about many things with Swift...starting with time management. Don't even try jacking around with guys like Mystic and Squeak or Steve. They know Swift inside out and are very good at what they do.
I ran hundreds and hundreds of loads and NEVER got a service failure. If you've gotten one, you probably ####ed up. -
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Most of us are very familiar with the concept of selective amnesia on the part of office personnel, so it is at least conceivable. -
As a large company Swift is metric driven ... As such, a service failure gets hung on the DM, the FM, the terminal and Customer Service, as well as the driver. So from the get go, everyone has vested interest in avoiding service failures.
First the planning system - and it is an automated system - will not even put a PP on a driver if the hours are not there to do the load at a 50 mph moving.
When the driver get the PP, they have the option to refuse the load based on HOS, and to input the times they can make. The system can either adjust the time to accommodate the driver or cancel the PP.
Now if the driver is under load and find themselves running late for what ever reason, it is their responsibility to submit a running late macro in a timely manner. This can even be done in as soon as the loaded call is complete ... At that point it is taken out of the hands of the DM and is the CSRs responsibility. The CSR either reschedules the load with the customer or coordinates a repower to deliver the load on time ... the DM has nothing to do with it.
The key is to use the systems to communicate. It's not a big secret, it's all covered in orientation and the mentor is supposed to cover it again during training.
Now are there DMs and planners, at Swift, that try to circumnavigate the system and get verbal commitments. Yep, I've seen a couple. And to the person they were always new to Swift and came from one of those vaunted small companies. where everyone knows your name and everything gets done with a phone call ... they tend to not last very long. They usually get shown the door once their shenanigans come to light.HousTank Thanks this. -
Cant stop laughing. -
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