XPO

Man that sux your making me want to stay intermodal

 

We do not let our drivers talk alone to brokers. We will conference them if they insist on speaking to the driver but we will listen in. I've caught a couple of brokers trying to commit the driver to weird #### like extra stops of agree to wait ect...
Something that might help you, create an email that you use only with brokers. Insist that they email you. Get them to put their request in writing.
For the record, The word BAD doesn't apply to all brokers but all brokers have little bad in them.

 

All people have a little bad in them given the day and circumstance.

Ask my wife.

 

Yep. We get everything in writing over here. First time you don't, you will get burned.

 

BEEN TRYING TO GET QUICK PAY FOR OVER 30 DAYS!
Complaint Summary Complaint ID: 100171266 Submitted On: Thursday, June 17, 2021 Back to Home Page Print Incident Information Address Type Address City State Zip Country Origin 6903 DUPONT DRIVE FLORENCE SC 29506 US Destination 1901 N 66 ST TAMPA FL 33819 US Bill of Lading Number (Job #): 10223318 Pickup Date: 5/19/2021 Delivery Date: 5/20/2021 Incident Description Broker, XPO LOGISTICS knowingly booked this load for the wrong delivery date of 05/20/21 per load confirmation packet. The correct delivery date of 05/24/21 was not given to my company until after delivery on 05/24/21. My company was informed by the receiving company that the load should have been delivered on 05/19/21 and had been rescheduled for delivery on 05/24/21. My company attempted on several occasions to contact the broker for clarification without success. My company had no choice but to sit at the receiving company for 5 days. We submitted all required paperwork, including Quickpay payment invoices for layover and detention pay. My company has not been paid for this shipment and phone calls and emails are going unanswered.

 

The fact that my experience with XPO is seamless does not mean that someone else's must be like that too. Every mega broker has different offices and different people with different mind sets,, more or less organized, more or less honest too.
Yours could have been a deception or a neglect of not ensuring the appointment date. I had that happened to me too a year ago with a Convoy's load. I delivered the load on Monday 5:00 am and was told that it was not expected until Friday. I pressed the broker and the shipper at the same time, explaining that it was out of question for me to sit there, and I took it back to the shipper for a reasonable rate.
I don't know why you had no option of returning the load back to the shipper, since it was the next day delivery, I am assuming the mileage was not that high to take it back.

 

All these mega brokers handle thousands of loads every day. Some of the loads are f ..ed up from the very get go. Nobody knows about it until the very last moment.
If you want 100% assurance of not getting a problematic load maybe it is best not too deal with the mega brokerages at all. But I would not be so sure, if there were any brokers left at all, if one screw up load would put any broker or shipper on a black list. You'd be left with nobody to haul for.