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  1. #221
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    DVD Update for 7700 GPS

    I bought the Cobra 7700 Pro and it has been working fine. At least until I downloaded the 7700 PRO Database Update DVD that Cobra mailed to me. After I opened the package, I checked the serial number on the DVD and compared it my unit. It was a perfect match. After following the directions and after receiving the "dowload complete" message, I powered my unit back up, only to have the picture of the truck sitting on the roadway beside the street sign on the screen with this message under it: "ERROR, Incorrect map data. Please update map data."
    Has this happened to anyone else? If so, could you let me know?
    Thanks


  2. #222
    Light Load Member
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    As anyone else got this problem
    I am still within the aura 90 day free updates
    I have done the cobra dvd map update now when i connect the 7700 to the computer the gpsm updater will not do anything when scroling mouse over it the message i get is "waiting fo gpsm 7700" Internet settings are correct firewall is set to allow updater to connect to internet

  3. #223
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    Quote Originally Posted by backagain View Post
    I bought the Cobra 7700 Pro and it has been working fine. At least until I downloaded the 7700 PRO Database Update DVD that Cobra mailed to me. After I opened the package, I checked the serial number on the DVD and compared it my unit. It was a perfect match. After following the directions and after receiving the "dowload complete" message, I powered my unit back up, only to have the picture of the truck sitting on the roadway beside the street sign on the screen with this message under it: "ERROR, Incorrect map data. Please update map data."
    Has this happened to anyone else? If so, could you let me know?
    Thanks
    Call the tech support number.

    Quote Originally Posted by straighttruck View Post
    As anyone else got this problem
    I am still within the aura 90 day free updates
    I have done the cobra dvd map update now when i connect the 7700 to the computer the gpsm updater will not do anything when scroling mouse over it the message i get is "waiting fo gpsm 7700" Internet settings are correct firewall is set to allow updater to connect to internet
    It sounds like the Home PC or whichever your using to connect to it is not recognizing the 7700. It doesnt sound like an update issue, sounds local - Computer to 7700. Try a different USB port

  4. #224
    Light Load Member
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    peterborough ontario
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    Thanks for the tip Bosco Warden tried every usb port still not updating 1st update was done with usb port on front of computer . as i said had no problem before DVD update

  5. #225
    Light Load Member
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    Nov 2009
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    Chicago, IL
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    Quote Originally Posted by sdherting View Post
    Brain. Have major problems!! Got home last week and the map and software update was waiting for me. Following the instructions i updated my unit. First thing i noticed was that all whole address book was gone! And 2nd all the setting for the gps were reset. So i started over entering the data. Then went to update the aura. After doing this i restarted the unit. Here is the major problem. Any time i shut the unit off and turn it back on all my settings, routes and address book are erased. I called support, per them did a master reset and installed the map update. But this did nothing to fix the problem. Now at any time i have to shut the unit off everything is reset and deleted. Any ideas for help on this problem, please.
    I have not heard of this one before. I do not know what may have happened. It will be necessary to send in your unit for service. Please call Customer Service at 773-889-3087.

    Brian

  6. #226
    Light Load Member
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    Quote Originally Posted by backagain View Post
    I bought the Cobra 7700 Pro and it has been working fine. At least until I downloaded the 7700 PRO Database Update DVD that Cobra mailed to me. After I opened the package, I checked the serial number on the DVD and compared it my unit. It was a perfect match. After following the directions and after receiving the "dowload complete" message, I powered my unit back up, only to have the picture of the truck sitting on the roadway beside the street sign on the screen with this message under it: "ERROR, Incorrect map data. Please update map data."
    Has this happened to anyone else? If so, could you let me know?
    Thanks
    Don't know what may have happened, but the SD card should fix it. To order the SD card please call Customer Service at 773-889-3087.

    Brian

  7. #227
    Light Load Member
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    Quote Originally Posted by straighttruck View Post
    As anyone else got this problem
    I am still within the aura 90 day free updates
    I have done the cobra dvd map update now when i connect the 7700 to the computer the gpsm updater will not do anything when scroling mouse over it the message i get is "waiting fo gpsm 7700" Internet settings are correct firewall is set to allow updater to connect to internet
    Did you first put the 7700 into USB mode?

    1. Turn off the 7700
    2. Connect the USB
    3. Turn on the 7700
    4. It should say "USB Connected" on the 7700

    Brian

  8. #228
    Light Load Member
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    Quote Originally Posted by Brian at Cobra View Post
    Did you first put the 7700 into USB mode?

    1. Turn off the 7700
    2. Connect the USB
    3. Turn on the 7700
    4. It should say "USB Connected" on the 7700
    Brian
    Yes thats what i am doing when i hover the mouse over gpsm updater it says waiting for 7700

  9. #229
    Bobtail Member jakester15's Avatar
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    Brought mine back to the store. Got the Garmin 465T. Too many problems, too many issues, not enough solutions. I think you guys should have checked out your product more before you released it. I'm VERY disapointed.

  10. #230
    Light Load Member
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    Quote Originally Posted by straighttruck View Post
    Yes thats what i am doing when i hover the mouse over gpsm updater it says waiting for 7700
    A. Try a different USB port.

    B. Try re-installing the updater program:

    1. Un-install the existing program
    2. Download a new copy from <HERE>
    3. Install the new copy

    If it still does not work, then maybe there is a problem with your unit. I would recommend sending it to us.

    Brian

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