They will lie and make you work for free!!!
This January I've booked a load from MA to Washington DC, 1pick 1drop no touch, as stated in the rate confirmation. It was supposed to deliver to USPS at 9:30pm. Driver arrives to the receiver and they tell him part of the load is supposed to go back to Baltimore. I call FXL in the middle of the night and no response. Long story short, they hold the truck until 6:30am at the 2nd drop, with driver tailgate.
I call their broker Jake in the morning and he starts sweettalking me that we'll be compensated for the extra drop, extra miles, detention and driver tailgating as we should, but never follows up with updated rate con.
I call their boss Josh, and the first thing he tells me is that Im a liar and claims that he'll look into the situation. After sending in all documents, including phone records even, I got 0 results, as their master Josh was ever busy and still "investigating"...
The aftermath was 100 extra miles driven in areas with tolls, extra stop, driver assist, 10hours for unloading and $0 added, and all I got is miserable treatment over the phone and getting called a liar!
THIS IS THE REAL PICTURE OF FXL AND THEIR OWNER JOSH. If you wish to haul for broker who treats its carrier like this, please, go ahead...
Avoid FX Logistics at all cost!!!
Discussion in 'Freight Broker Forum' started by vahewfg, Mar 4, 2015.