I made another mistake

Discussion in 'LTL and Local Delivery Trucking Forum' started by Mike2633, Dec 10, 2014.

  1. Mike2633

    Mike2633 Road Train Member

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    Hi everyone today I got a phone call about another mistake I made, now this one though has a little bit of grey area in it, and I'm not in trouble the customer is the one who is in real deep dodo, but none the less this is a good lesson on here for everyone to learn. Please come along with me and learn from my mistakes, again.

    So I have this customer that is a cash customer, but one day they wrote a check and there check cleared the bank and I though great, they wrote a check the check cleared the bank I don't have to collect cash money from them any more hip hip hooray!

    Now one thing that's confusing is when we turn in our money it gets deposited very quickly and some of this is kind of odd that it took so long to flag, I'm not totally following this on my companies end in that regards, but I digress.

    Anyhow this customer wrote some checks and those cleared then they paid with cash and that cleared and then they paid with checks again. They were flagged on my hand held as cash only, but here's the grey area on that.

    I have accounts that have all kinds of flags and notes and warnings and some of them, are well not always correct and one time I went to a stop early in the morning because the customers pick sheet said to and sure enough they weren't there or ready and I said that's the last time, I listen to the sales department about anything.

    Anyhow I also have another account, that didn't have an order from us for the past 3 years and then one day they show back up on my truck with an order and they are flagged as Cash Only, well that's all good and well except, the place is now under new ownership which is why I now have an order from them. Then sure enough the new owners paid with a check and I took it. Nothing came of it, but you see the grey area there? One minute it's flagged, but the next minute it's still flagged, but now under a new regime and the whole thing is now upside down.

    I'm not in trouble, don't get me wrong and this isn't the first time my company has gotten a bounced check from someone and won't be the last, but learn from my mistake if an account is flagged as cash only call it in I guess and let management make the decision. However if it's flagged cash only and it's the initial delivery because the place is under new ownership that's a tad different. Like I said there's some grey area there.

    Oh well stuff happens no matter what you do. I can try and help you go in the right direction and not make the same dumb mistakes I have made, but stuffs going to happen no matter what sometime.
     
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  3. Big Don

    Big Don "Old Fart"

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    Well first off, cash ONLY should be interpreted as just that. If the customer tries to give you a check, or a money order, or anything else OTHER than CASH, that is when you make that call to your company for guidance. I've seen accounts that would give you a check, and the whole darn business would be shut down and out of business before you get back to the terminal. I've seen other accounts that were long term companies with fine reputations. Except for paying their bills and bouncing checks.

    The vast majority of the time if you have a COD, a check is going to be OK. But if it says CASH ONLY, I'd take that as gospel, and run it by the folks who get the big bucks to make those decisions. Sure, it may slow you down a bit. But isn't that better than trying to collect on a bad check?
     
  4. Freddy57

    Freddy57 Road Train Member

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    It's been a lot of years since I did route work but your post brings back a lot of memories. Some of those companies have their checks printed by B. F. Goodrich for extra high bounce and by the time you realize, it's too late. In that the company I worked for would hold the driver responsible for collecting those bad checks, I was a stickler for cash when the account was flagged for cash only. It saved me a lot of trouble in trying to badger someone to make good on a check. Thanks for posting this, it really brought back some things I had forgotten about.
     
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  5. 201

    201 Road Train Member

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    I agree with Big Don. I rarely did any kind of cash only deliveries, as most of my jobs, I worked for a company, and my job was to deliver the freight, and let the office handle it. However, when it was a cash deal, I was under strict orders, no cash, and "president's faces" cash, not checks ( I guess certified checks were ok) or M.O.'s. If no cash, the freight stayed on the truck. Not sure your situation, if that's an option, but to me, if a company is on a cash deal, there's been problems before, and the company will try to get your freight, just to keep operating. They will cry and moan, trying to get you to leave the stuff, but I wouldn't. It was a hassle working around it the rest of the day, but it was better than getting stiffed for it. Good luck.
     
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  6. gpsman

    gpsman Road Train Member

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    No.

    Not really.

    Exactly. Even just as a truck driver, you always want to put the responsibility for whatever you can on someone else. Making a decision you don't have to is the first step to failure. 1 (ONE) "Aw Spit" erases all your "Attaboys".

    No. People "DBA" (Do Business As) the same businesses under their new ownership (Vomit Comet, Inc. DBA The Olive Garden). The "business" itself has no account, the DBA owner (/their company/corporation) does... or in some cases doesn't.

    People can be reluctant to be the account collection agent of their company, it makes them uncomfortable to tell people they have to pay cash. Believe me, most of those people are used to it, and if they aren't you have to remember "It's business, it's nothing personal". The fact you're at their door with a BOL is evidence something has been determined regarding their account status before you got there, and they know it.

    A LOT of otherwise reputable (and large) businesses are "slow rollers"-- they pay their bills late as standard operating practice, float themselves a loan, for free, or often at a predetermined interest rate. Invoice terms often read to the effect "NET 30 (days), 10% thereafter". Locally, everyone tends to know who they are, and they always pay eventually before they're cut off.

    You have helped your fellow man.
     
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  7. Mike2633

    Mike2633 Road Train Member

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    I freely admit I made a mistake I'm pretty much a pro at making mistakes. Now that being said they've been honest mistakes and whatever, but no I'm not to proud or to proud of my self very disgusted with my self most of the time, although this one wasn't the worst, but I still feel bad about it :biggrin_25512:, I've made a couple mistakes, however I try to learn the best I can from them and not repeat them. This one was a miss interpretation on my end.

    At the same time though life goes on and the sun will rise up and light up the cloudy over cast sky tomorrow, actually it already has, I saw the customer who bounced the check at Will Call when I was on my way into the yard today. So I guess they must have made good, on everything they probably had to go and settle up and then pay for there new order. I guess if they get flagged like they did and don't resolve it the state can pull there liquor license for something like, that so it was in there best interest to get that solved very quickly.
     
    Last edited: Dec 11, 2014
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  8. Big Don

    Big Don "Old Fart"

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    Every human being makes mistakes. The intelligent ones, learn from their mistakes, and it sounds like you are one of the intelligent ones. You will continue to make mistakes, just as we all do. But hopefully, you won't make the same mistake twice.

    I think we have all worked with people who would take a ten minute coffee break, and have to be retrained. Over and over and over. Those are the folks we hope never get behind the wheel of a big rig. And yet, we do see it happen.
     
  9. 201

    201 Road Train Member

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    Big Don, I got to tell ya', you are a character. "10 minute coffee break, and have to be retrained".:biggrin_2559: One of the reasons I did trucking for for so long, is I'd truck with guy's like you, and had a riot. But you're right, we've all made mistakes, and hopefully, caught it early, so it didn't turn into a big mistake, and remember, ok, that didn't work, not going to do that again.
     
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  10. Mike2633

    Mike2633 Road Train Member

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    [QUOTE="semi" retired;4362826]Big Don, I got to tell ya', you are a character. "10 minute coffee break, and have to be retrained".:biggrin_2559: One of the reasons I did trucking for for so long, is I'd truck with guy's like you, and had a riot. But you're right, we've all made mistakes, and hopefully, caught it early, so it didn't turn into a big mistake, and remember, ok, that didn't work, not going to do that again.[/QUOTE]

    You know it's funny Semi, I've said to my self, self don't change things and stick with what works. If were in a 14 bay trailer we come into the store like this, if were in a 16 we back into that same store another way and in a different place. The one thing that is nice is you learn and when you truck to the same spots all the time you know what to do.
     
  11. Big Don

    Big Don "Old Fart"

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    When I ran LTL local, the normal thing was a truck and a 27' pup. But we had 3 different size trailers, and different configurations. 27' 45' 53' and converter dollys. It wouldn't be an unusual day to be hooked to all three sizes of trailers, nor very unusual to pull doubles or rockies. It does make for an interesting day, sometimes.
     
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