Beware of JB Hunt brokers

Plenty in here for carriers to take note of and to avoid pay problems with JB Hunt - DON'T TRUST what the brokers say to you at JB Hunt! EVERYTHING MUST BE IN WRITING!

I took a JB Hunt load from Mechanicsburg, Pa to Salisbury, NC from Jeff Auker on 9/23/15.
I just had to wait to get unloaded and accumulate my off duty hours before I could leave from Newark, DE.
I got the rate con that said p/u was for 2:30 pm - 2:30 pm (no flexibility), though he said there was no loading appointment.
I called once I got my hours back and informed him the GPS was putting me there at no earlier than 3pm.
He said it wouldn't be an issue and I asked for an updated rate con. He said it wouldn't be necessary and I let it go (my first mistake - trusting Jeff).

Later, I hit construction traffic around Gap, PA and he was informed by my wife (who I called) that I'd be delayed even further. Again he said no problem, that the shipper was there til 7pm, and he wouldn't need to send another rate con with the updated arrival time. (wrong!)

I arrived before 4pm at the XPO Logistics whse and had to wait in line with several drivers to check in. When I did, the woman said, "Hey, your 4:30 is here!" I was put in a door at 4:25 pm and thought, "So, there was an appointment on this". They took their sweet time loading (first plt came on at 6:40 pm) and I kept Jeff informed of my arrival, dock time and waiting times. He never told me that I was supposed to call a separate phone number for the JB Hunt Detention Line. That is spelled out somewhere in the 3 page rate con but I didn't scroll down all those pages in my iphone to read it in it's entirety. (My second mistake)

Keeping the night distpatcher for JB informed of my waiting times was when he told me I had to call the Detention Line, which I did (still made the call within the appropriate time).
When I was finally loaded at 8:30 pm, I noticed right away, according to my suspension gauge, that I was very overweight on my drives. I informed the shipper who then told me their policy was to have me go scale it at the truck stop and come back to unload and reload. I kept JB informed with the whole deal and was told to go ahead and do it. I finally got out of there at 10:45 pm - too late to make my early am appt in Salisbury, NC.

Jeff told me the next morning that they would get me an appt for the following day, but he never called back. I called back twice, but was told to finally just go there and they would work me in. When I got to Salisbury that night, the guard told me that they never even had me on the previous morning appt list and that they would just have to work me in. Jeff assured me the night before though, that I would start detention at 9am, since unloading at Aldi started at 7am (really, it starts at 5am - more inaccurate information). However, since I stayed asleep while they unloaded me, and didn't call in until they woke me up, I "forfeited" all that detention pay as well. A warning to the wise.

When I tried to get paid for the detention Jeff said to just send in our invoice with the detention hours (Noted on BOL for both shipper and consignee times - with initials) and they would pay it. I told him the Pay Dept. said otherwise, but he said, "Trust me(Uh-oh, I've heard that before), I've been here 17 years and I know what I'm talking about. You'll get paid." I called back the Pay Dept who then told me HE was the one who said I was late for p/u and would not get paid. I then called him and he said, Yes, since I missed my loading appointment, I would not get detention. I told him "you told me I didn't have an appointment" and reminded him of all the updates I gave him on ETA for pickup and he wouldn't talk to me anymore (sound like the typically crooked broker?).

I also told him I needed to be reimbursed for my scale ticket and he refused, saying "we didn't approve it and it's not JB Hunt's policy"! This pretty much set me through the roof and I tried to contact his supervisor (James Brunton) by phone (left several vm's and emails), but he wouldn't respond, either. Guess it's common and acceptable practice over there. I then contacted David Box, who said he would check into my allegations that Jeff consistently lied, withheld information and then had the audacity to try to not pay the scale ticket, but finally did when I promised I would go higher up on it. David actually did respond but ended with "hope you make a lot of money and enjoy the holidays" (translated "you won't hear back from us on this"). Never did. But I did get a lot of sympathy, and apologies for this behavior and even an extra $150 for my trouble (all the detention on each end and trip to truck stop to scale and reload) from Stephanie in the Pay Dept. She was the only one who really seemed to care for the trucker in any way.
My complaints:
1. Jeff lied about no appointment when there was one.
2. He wouldn't send me an updated rate con for adjusted arrival time.
3. He took my updates as if that was all I needed to do, but didn't tell me to call the Detention Line
4. He lied that I was late for my appointment when he told me I didn't have one.
5. He tried to weasel out of reimbursing me for the scaling the load for HIS customer.
6. He denied me detention time I rightfully deserved, because I "missed my appointment".
7. He lied that all I needed to do was add the detention time to our invoice and they would pay it, without him sending an updated rate con with the detention in it.
8. James Brunton refused to address lying, deceiving and withholding information about the load by his employee.
9. David Box never responded to my request to look into it.
10. There seems to be no one to contact with complaints for unethical behavior with brokers within JB Hunt to their "valued" carriers.
11. Appointments for unloading were never made by Jeff either day I was to unload incurring more waiting time for me to be "worked in".