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Thanks Sales.....

Discussion in 'Prime' started by texasbbqbest, Jul 15, 2015.

Page 1 of 3
  1. Jul 15, 2015 #1
    texasbbqbest

    texasbbqbest Road Train Member

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    So my trainer and got a run to CA. Made the drop. Did a local delivery of a load that was in a drop yard already.

    Then we get a load plan for grapes. The 01 SAYS its in Carlsbad, CA. We were in Fontana. On the load info none of the phone numbers were good and our Navigo couldn't find the address.

    So we are told to drive to Carlsbad and we do. We get there and the place isn't there and hasn't been for years! So we contact dispatch. They talk to sales. Several hours go by.

    Dispatch says Whoops. 01 is actually in Edison CA which is by Bakersfield. The pick up was supposed to be at 1900 (which wasn't gonna happen anyway because of LA traffic).

    Sales says 01 is open untill 0200 next day. So we go that way knowing we aren't gonna make it. We spend the night an hour away on the side of the road.

    Today we got the load and head to SpringMO to drop off (truck needs work).



    So my question is this: Since no one had the correct info (address or phone number) how the hell did sales arrange this load in the first place? It's like they pulled the original info out their ###.

    Trainer was pissed! He's a LO. Costed him a lot to go to Carlsbad for nothing. This load doesn't pay #### either.
     
    texasbbqbest, Jul 15, 2015
    texasbbqbest, Jul 15, 2015
    #1
    teamkelly Thanks this.
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  3. Jul 15, 2015 #2
    austinmike

    austinmike Road Train Member

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    that and wrong release numbers. Had that happen all the time, it was like a game show or something.
     
    austinmike, Jul 15, 2015
    austinmike, Jul 15, 2015
    #2
    teamkelly and texasbbqbest Thank this.
  4. Jul 15, 2015 #3
    texasbbqbest

    texasbbqbest Road Train Member

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    Yeah. Trainer said it happens relatively regularly.
     
    texasbbqbest, Jul 15, 2015
    texasbbqbest, Jul 15, 2015
    #3
    teamkelly Thanks this.
  5. Jul 15, 2015 #4
    texasbbqbest

    texasbbqbest Road Train Member

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    Minneapolis, MN
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    Oh and what is a release number? Is that the same as a BOL number? Maybe I just call it something else...
     
    texasbbqbest, Jul 15, 2015
    texasbbqbest, Jul 15, 2015
    #4
  7. Jul 15, 2015 #5
    darthanubis

    darthanubis Heavy Load Member

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    This is what I don't get about people rushing to lease?

    How do they stay in the black?
     
    darthanubis, Jul 15, 2015
    darthanubis, Jul 15, 2015
    #5
    texasbbqbest Thanks this.
  8. Jul 15, 2015 #6
    unloader

    unloader Road Train Member

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    Sounds like BillyBob in sales had one too many whiskeys on his lunch break!

    More seriously, always expect the unexpected when hauling produce. Always. Good rule of thumb to have. Could've been just old load info that phantomed (I.E. Was never changed) it's way back into the system. ;)

    "What'ya mean their location changed!? It's a Vineyard... I ain't changing nuttin'!"

    unloader
     
    unloader, Jul 15, 2015
    unloader, Jul 15, 2015
    #6
    texasbbqbest, redoctober83 and michaelg Thank this.
  9. Jul 16, 2015 #7
    redoctober83

    redoctober83 Road Train Member

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    Release number is the same as a confirmation number or a pick up number that you would give the shipper so they know what load you are getting. You can't just show up at a shipper and say "hey, I'm here to pick up a load
    I drive for Prime.". Some of the customers Prime goes to will have multiple pickups a day from just Prime alone. This is a number you'll use a lot when you deliver to a Walmart as well.
     
    redoctober83, Jul 16, 2015
    redoctober83, Jul 16, 2015
    #7
    texasbbqbest and Chucktshoes Thank this.
  10. Jul 16, 2015 #8
    marineman227

    marineman227 Dock Waterer

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    I don't know if prime can or will do it but I've gone 100 miles out of route before because of dispatch error so they put a route waypoint in where I turned around and I got paid for the miles. In fact the way they entered it, it showed up as an extra stop on the load so I got stop pay for it too.
     
    marineman227, Jul 16, 2015
    marineman227, Jul 16, 2015
    #8
    texasbbqbest Thanks this.
  11. Jul 16, 2015 #9
    joseph1135

    joseph1135 Papa Murphy

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    You have a smart phone for a reason. Use it. Trust me on this. It's not much to look up a customer name and get the general idea of where they might be. A load number will always send you in the right direction once you make that phone call.
     
    joseph1135, Jul 16, 2015
    joseph1135, Jul 16, 2015
    #9
    unholy7, texasbbqbest and skellr Thank this.
  12. Jul 16, 2015 #10
    purpleprime

    purpleprime Medium Load Member

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    Of its their error they will pay might not be much but should at least cover fuel sometimes you have to put your foot down to get what you deserve
     
    purpleprime, Jul 16, 2015
    purpleprime, Jul 16, 2015
    #10
    texasbbqbest Thanks this.
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